Urgent Refund request still unsolved.

Question

Dear EA Support Team.I am writing once again regarding my refund request for Battlefield 6, which was accidentally charged three times due to a system error. On the purchase day, the payment process repeatedly showed an error message instructing me to 'try again', which caused multiple charges within the same time frame.&nbsp;I have already submitted mutiple refund requests over the past few weeks, but unfortunately, I have not received any response or refund confirmation so far. This delay is extremely frustrating and unacceptable, especially since the issue was caused by a system malfunction on EA's side.&nbsp;Please review my case urgently and process the refund for the two duplicated payments without further delay. If needed, i can provide payment receipts, timestamps, or transaction IDs once again.&nbsp;Looking forward to your prompt resolution.

ea_darko · Answer

Hey K-Min99​ you can find all the info around refunds here: https://help.ea.com/en/articles/ea-account/refunds/&nbsp;
If you check your bank&nbsp; account does it show three separate purchases?
Darko

k-min99 · Answer

Thank you for your reply. I have attached screenshots showing clear evidence that the payments were made consecutively at 14:44, 14:45, and 14:47, all for the same Battlefield 6 purchase.

As shown, these duplicate payments occurred within a span of just a few minutes this clearly indicates a system error on your side, since the payment page repeatedly displayed a “please try again” message, prompting multiple charges.

Immediately after realizing the issue, I attempted to submit a refund request, but due to your website lag and processing errors, I was unable to do so at that time.

This situation is entirely the result of EA’s system malfunction, and therefore I request that you process a refund for the two duplicate payments without delay.

Please confirm receipt of this evidence and let me know when I can expect the refund to be completed.

Thank you for your prompt attention to this matter.

Best regards,