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5weetyPepper's avatar
5weetyPepper
3 months ago
Solved

Where is the option to contact live chat support? Does it even still exists?

A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live cha...
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ea help
login issue
  • 5weetyPepper's avatar
    5weetyPepper
    3 months ago

    Ok guys so I got the live chat option to appear. Try to turn on vpn and set it to US. Then do what the manager guy said. It didn't work with other countries though. I'll mark this as a solution. Hope it works for you.

5weetyPepper's avatar
5weetyPepper
3 months ago

Already tried it before. There are only links to other topics 

344c611aa14589d4's avatar
344c611aa14589d4
Seasoned Newcomer
2 months ago

I just got it to work!! You have to submit the request first. After that it will load a new page with new topics. Under that was another button/link that looks like a topic but it offered to use the chat. I am in the chat now, but I will try to do it again and take a screenshot after if I can.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Just to help illustrate what you're explaining. The Chat option should appear at the bottom after filling out the form: 

     

    • xXxdude95's avatar
      xXxdude95
      Newcomer
      2 months ago

      Hitting submit, does nothing. Not even a loading icon anywhere to be seen. Awful system by EA and it lags.... hard

      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        2 months ago

        I'm sorry to hear you're having trouble submitting a ticket. Which browser are you using? 

    • SnypR2's avatar
      SnypR2
      Seasoned Newcomer
      20 days ago

      No live chat option. Only self-serve support

    • ITzJosh1995's avatar
      ITzJosh1995
      Rising Newcomer
      8 days ago

      EA_cuervo​ 

      i have just submitted an issue with my FC26 ultimate team and I need assistance as I have some sort of bug on my ultimate team however I have no live chat shown when I scroll down?

      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        4 days ago

        ITzJosh1995​ depending on the topic selected, you might not get the option to start a chat. Usually, if you select "Update EA account" in the help topic, you get the chat option.

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