Wrongful Ban

Question

I am unable to appeal my ban as it says the case number is null and currently under review but simultaneously says the case is closed. Talking to support agents does nothing, and my account is worth hundreds of pounds and has thousands of hours in it. I have showed more than sufficient proof that my account was hacked and even offered to show more when appealing but been met with the same automated response. I haven't had one TOS breach in 10 years before this and it feel like EA couldn't care less. What do I even do to get unbanned?&nbsp;

ea_salmon · Answer

Hi Deakrza​,
Sorry to hear you’ve been having so much trouble with the appeal process.
Unfortunately, we’re not able to view or handle account-specific appeal information through the forums.
If the Penalty History tool isn’t allowing you to submit or manage the appeal correctly, you can also use this&nbsp;webform.
You can also review the official appeal guidance here: Check and appeal EA Account locks, bans, and suspensions
Since you believe the account was compromised, I’d also recommend following the steps here to make sure the account is fully secured: What to do if your EA Account was hacked
When submitting the case, include any relevant details about the suspected unauthorized access as well.
I hope you’re able to get some clarity on the appeal status soon.

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Wrongful Ban

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