Wrongly banned, unable to submit an appeal trapped in an endless loop

Dear EA, I was wrongfully banned while playing Battlefield 6. But when I tried to appeal, I couldn’t create a case or submit an appeal on EA Help because I use a @163.com email address (your website...

can't create case because @163.com Email.mp417.9 MB

2.mp48.3 MB

account info

ea help

feedback

BeiJiXPolaris

Seasoned Novice

3 months ago

Thank you for the suggestion, but I have a ban record and I am unable to appeal. My network connection is fine.

kgvoyntl7lqh

Rising Novice

3 months ago

The appeal cannot be submitted because you are using a 163 email. You need to contact customer service to change your email.

BeiJiXPolaris
Seasoned Novice
3 months ago
Thank you, but if I try to contact online customer service, they will refuse to help me change my email for 'security reasons' because my account is banned.

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Wrongly banned, unable to submit an appeal trapped in an endless loop

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