Forum Discussion

ForbidDay917979's avatar
ForbidDay917979
Newcomer
3 months ago
Solved

Xbox account linked to a disabled EA account.

I’ve been dealing with this for months and still haven’t been able to play any EA games through game pass on PC. 

Whenever I log in with my EA account (same email as my Xbox account) and try to link my Xbox account it won’t let me link it and says my xbox account has already been linked to another EA account, but the email given says disabled. 

Has anyone been able to fix this? Submitted a case but still haven’t heard back. 

Any help would be much appreciated. 

account info
account linking
advice
ea help
login issue
  • EA_Aljo's avatar
    EA_Aljo
    3 months ago

    Hi there. An advisor will need to investigate this for you. Please follow the instructions here for opening a case. Thanks!

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there. An advisor will need to investigate this for you. Please follow the instructions here for opening a case. Thanks!

  • xOAKMANx's avatar
    xOAKMANx
    Newcomer
    3 months ago

    I also have this exact issue. I've tried to open a case several times over the past couple of years and the website keeps taking me to the link accounts page. This is so crazy that I can't seem to contact someone to fix this problem. L:ike I said, it's  been several years.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Try choosing the option for "I want to update my EA Account information".

  • OfficerOinks's avatar
    OfficerOinks
    Seasoned Newcomer
    2 months ago

    There is no solution, you will be ignored until they simply mark the case resolved despite not doing anything.

  • toooblack's avatar
    toooblack
    Rising Newcomer
    28 days ago

    Its a horrid experience that I wish was publisized more before I ever bought anothe EAgame

     

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