All I want is an EA Advisor to review my case number: 218240418
I have provided my Xbox Live Gamertag that I can log into on my computer and have it simply unlinked from the deactivated account so I can link it to my actual EA Account and play a game. If EA will not fix this simple issue, I will simply not purchase Battlefield 6 and will encourage my friends to not purchase it either since we can't play together.
I think the best way to get EA to address our issues is simply refuse to purchase. I'm not making another Xbox account to workaround this issue they should have fixed.
So in summary, here's the issue:
- When I log into Battlefield 6 on Xbox, it says my password is expired and says it needs to be reset my password.
- When I go to the EA Website and log in with my Microsoft Account, it says I have to reset my password and enter the email to my Xbox linked account
- The problem is, the account that is linked with my Xbox account is deactivated and the email is "ea.disabled.com", so I cannot reset my password to fix it.
- I have entered all possible email addresses that could have ever been used in the last 15 years and none of them give me an EA Account
- When I go to link an Xbox Live account on this account, it says my Live account is linked to the disabled account
This broken process HAS to be fixed
