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Abel_ezra_01's avatar
Abel_ezra_01
Seasoned Newcomer
15 hours ago

Your account will not be able to use the Transfer Market on any platform

I have never used third-party services to buy coins or break any of EA’s rules. I’ve spent a lot of time grinding the game legitimately. I kindly ask for a manual review of my account to clear up this situation. I believe this restriction may have been applied incorrectly. All I have done is sell players within their price range. I buy them at market price and list them at a high price. Since I have several, one eventually sells. Does that mean I deserve to be banned? If the final decision remains that I'm banned, then I request a DSAR

4 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    15 hours ago

    Hey Abel_ezra_01​,

    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look. They'll have the tools and records necessary to review this for you.

    We're unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page once that appeal is created and the ToS team will reach back out once that review is complete. Thanks!  

  • Abel_ezra_01's avatar
    Abel_ezra_01
    Seasoned Newcomer
    15 hours ago

    Dear 
    I appealed 2 times but still no solution. thank you for your reply.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    15 hours ago

    Abel_ezra_01​ 
    You're welcome to appeal again to have a different member of the Terms of Service team take another look, but that is the only team able to review account bans or suspensions. We're not able to change their decisions or provide alternate appeals here, sorry.

  • Abel_ezra_01's avatar
    Abel_ezra_01
    Seasoned Newcomer
    15 hours ago

    Dear Mako

    Thank you for you fast reply. any gamer feels the frustration of this situation. i am deeply saddened and disappointed with EA Support Team. thank you again

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