Immortals of Aveum - Stuck on Preparing download

It gets stuck on Preparing

Hey @TCWarrior20 Would it be possible to get a bit more information for this?

Platform:

EA ID (gamertag):

Region:

Are you getting an error message?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If on PC, please share a DxDiag and an EA App Error ID

Cheers!

I pre order the base copy of this game and have yet to be able to download it. I tried on multiple PC to see if it was just mine, turns out it wont let me download it on anything just says something happened please try again later  

here is an srceenshot

Hi @TCWarrior20 Thanks for the screenshot, to confirm do you typically see that error (about something going wrong) or get stuck on the preparing screen?

Also, would it be possible to get a DxDiag and an EA App Error ID?

@TCWarrior20 Hey, sometimes when a game purchased has not been fully completed in the system, it can give that error. For example, when you make a purchase, if that purchase on our end is stuck in processing or a pending state it can prevent you from downloading it. You may have been charged on your end but through the system, it simply didn't complete.

This is not always the case for this error but in most, it is the cause. Can you log into profile.ea.com check all transactions and make sure the purchase logs show that the game purchase has been completed in your EA Account logs?

Like really I pre- Order this game back in April and your telling me even though i got charged back then, that I CAN"T play the game day one, but all the top streamers got to? what is this man i put my hard earned money towards this game it was a Birthday present for me knowing that the game didn't come out for a while, even told my small yet mighty community how excited i was to share this adventure with them. this is not right at all how can you hold it for that long?