Thank you for additional insight. I feel a lot of the frustration is stemming from this being an issue for several years with many threads here about it going unanswered, which led us to assume that EA was ignoring the problem.
I tried the hotspot/WiFi switch and here are my results:
To date, this is the only online game I've had a connection issue with. I've previously played through It Takes Two online on PS5 with no issues.
Community ManagerThanks for taking the time to test this properly -- this is exactly the kind of detail that helps.
Based on what you’ve shared, this lines up very closely with a connection handshake issue on specific networks, rather than a general problem with the game or EA servers:
The fact that it worked on PS5 previously and that other online games work doesn’t rule this out -- different platforms and games can use different connection methods, so this can show up in one title but not others.
At this point, the most likely cause is how the connection is being handled on the network side (router or ISP level), especially during that initial handshake.
If you’re open to testing further, these are the most useful next steps:
I also want to acknowledge your point about older threads -- it’s fair feedback. These issues can look similar on the surface, but often come down to different underlying causes, which is why you may not see a single “one fix works for all” answer.
If others in this thread can share similar details (region, ISP, when the error appears), we can see if there’s a consistent pattern and narrow this down further.
