Lost in Random - "Origin is not installed"
So after letting the game sti for 2 years in my STEAM library I decided to give it a go. Thought that'd go without a hitch. Sadly the game is refusing to launch, telling me that "Origin is not instal...
Forum Discussion
My bad for assuming it was the place for official support (I did so because a lot of support request did get answers from mods and community managers).
I've now been able to test all of these, including running all of these before retrying and sadly still no go. Is there nothing I can do to diagnose the issue ? Is there some log I can enable to see what exact error is returned and at what point in the process ?
EA_Leeuw
Community Manager
Community ManagerWe can still try to pinpoint what’s breaking by pulling the right diagnostics.
Here’s exactly what to collect and how to share it:
1) Generate an EA Error Reporter ID (official tool)
- Open the EA app → run the EA Error Reporter and submit a report. If the app won’t open, the article shows how to run the reporter anyway. Note the Report ID it gives you. [INFO/GUIDE] How to generate and share an EA app Error Reporter ID | EA Forums - 11894757
2) Grab the EA app logs (Windows)
3) Add a DxDiag report
- Press Windows+R → type dxdiag → Save All Information… to get DxDiag.txt. This is an EA Help standard for PC diagnostics. (EA Help)
4) Share the files (forums can’t take .zip)
- Upload the zipped Logs and the DxDiag.txt to a sharing service (e.g., Google Drive/OneDrive/Dropbox) and post a view-only link here.
Thanks in advance!
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