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Croustitastic's avatar
Croustitastic
Seasoned Novice
1 year ago

PS5 fully crashes after 10 Minutes playing Split Fiction

Good Morning ! I've been trying to enjoy the new game with my friend for the last few days, but there is no way to play it more than 10 minutes in a row without the PS5 fully crashing forcing me to ...
bug
playstation
split fiction
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
11 months ago

Hi everyone,

For those experiencing random PS5 shutdowns or crashes while playing Split Fiction, please try the following troubleshooting steps:

  • Remove any additional USB devices from your console and see if the issue persists. If you’re not using any extra devices, please mention that as well.
  • Ensure both your PS5 and the game are fully updated. You can check for updates through the system settings—refer to your console manual for the exact steps.
  • Check your console’s ventilation. Overheating can cause unexpected shutdowns, so make sure your PS5 is in a well-ventilated area and not obstructed by dust or objects.
  • Test in Safe Mode. Try rebuilding the database in Safe Mode to see if it helps resolve any potential system issues.

 

Let us know your results.

Thanks.

Moestuin's avatar
Moestuin
Rising Newcomer
11 months ago

Check your console’s ventilation. Overheating can cause unexpected shutdowns, so make sure your PS5 is in a well-ventilated area and not obstructed by dust or objects.

Although my PS5 has always been on a well ventilated spot, I opened the console for the first time since I bought it (nov 2020) and it turns out the fan was half covert in a thick dust layer. I cleaned up the console with a vacuum cleaner and compressed air and I haven't had any black screens in the game since. I never saw this before in another game, so I guess Split Fiction is pushing the console to its limits and (in my case) caused the PS5 to shut down because of overheating.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Moestuin, I'm happy to hear that cleaning the console solved the issue for you. :)

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