Stuck in Demo Mode After Purchase on PS5
Bought Split Fiction and fully downloaded then it still states that it’s only the demo on main menu. I’ve tried Deleting app and redownloading, tried playing through demo and still ends at the end. T...
Forum Discussion
EA_Shepard
Community Manager
Community ManagerAjbabay Hey there!
Just following up to see how things are going. Are you still running into any issues with the game showing only the demo? Let us know if you need any assistance.
Thanks!
Yes I’m still stuck in demo mode, tried deleting and redownloading again and still having it stuck in demo mode
- EA_Shepard
Ajbabay When you uninstall and reinstall it, can you check your library and they store to see if shows the same one? If you bought it, there would be a separate download vs the trial or friends pass. Its a different entitlement on your PS account.
It’s the same as the store. After uninstalling, the store options are :download/follow/ (selecting the three dots options: split fiction-friends pass/personize settings/health/ratings….)
I tried installing update then uninstalling and reinstalling again and it says I’m on friends pass version even tho I purchased the full price
- EA_Shepard
Ajbabay When you search the game in the store, does it show both full game and friends pass? If its on PS5, the download that is being installed is registering as the friends pass.
A reinstall could be installing the friend's pass for some reason. If you own the game, go to the website, search for the game, and make sure you see it as owned and the pass next to it. If you own it there, send it to the console.
You can also do this on the mobile app. I would also clear the cache from the console as well. Turn it off, unplug it for 5 min, plug it back in, and boot it up.
