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Bouli_16's avatar
2 years ago

TALES OF KENZERA: IKARAMBA UNDERGROUNDS

Hello, I received the following bug, that my character has been locked in "Ikaramba: undergrounds" see attachment).  I get from point "1" off the map to point "2" (see 2nd attachment).

The problem is, that the map hasnt been loaded in 100% as result I cant get out of the following place.

When try to load game or continune from Main Menu, the character is still in this buged place. When we try to close the game, the problem isnt solved.

Platform: PS5

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Bouli_16 

    Do you possibly have a video of this?

    Also, when we have a moment can we try the following troubleshooting?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Check for console updates 
    • Restore Licence
    • Entering Safe Mode and Rebuild your PS database

    Thanks!

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