Forum Discussion

c9v2c_pat's avatar
c9v2c_pat
Seasoned Newcomer
6 months ago
Solved

Unable to unlink a second PSN account.

My son somehow added his PSN account to my EA account an I'm unable to unlink it. I have gone to the connection tab and it shows both accounts but no unlink tab present. The only issue we have, right now, is it links him to my APEX Legends account. How am I able to unlink his PSN account from my EA and link his PSN to a different EA account? Any help is appreciated. 

  • When helping with specific issues, like account changes, purchases, and missing content, we must verify that you own this account. We want to ensure we’re not compromising your account, so we can’t help with your issue currently. If there is no unlink button, you cannot on your end.

    You can contact our live support on our Help Site. To request a chat or open a case through email:

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

    Please note: These are not situations in which Community Managers can assist over the forums, as we are not Live Support and cannot validate account ownership.

4 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    6 months ago

    When helping with specific issues, like account changes, purchases, and missing content, we must verify that you own this account. We want to ensure we’re not compromising your account, so we can’t help with your issue currently. If there is no unlink button, you cannot on your end.

    You can contact our live support on our Help Site. To request a chat or open a case through email:

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

    Please note: These are not situations in which Community Managers can assist over the forums, as we are not Live Support and cannot validate account ownership.

  • I am having a similar issue with an unknown account that is attached and got a similar response from EA. Did you ever resolve this?

  • Wainy08's avatar
    Wainy08
    Rising Newcomer
    5 months ago

    I'm having the same issue. I have 3 PSN IDs linked to my EA Account and no unlink button.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Wainy08 Hey, if you have more than one and there is no unlink button, you have contact support. Community Managers arent support so we don't have the options of making account changes.

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