Forum Discussion

onuralpaltinok's avatar
2 years ago
Solved

Banned for no reason at all and there is no explanation for it!

My account is banned for absolutely no reason. I created cases 2 times for it. The answer they give me is i'm violating the User Agreement Terms and your account will be remained banned. I asked for an explanation about 'what did i do wrong to get banned?' but they say ''We can't give any further information.'' Are you joking with me? I paid for 12 months subscription on Steam, then downloaded and play Fifa 23 for about 6 hours only. After that i banned immediately. I didn't cheated, I didn't use any foul language to anyone, even didn't play a single online match. Just created FUT team and did some missions in those 6 hours. I requested for refund on Steam but they didn't accept cause it has more than 2 hour playing time. I bought EA Play only for playing Fifa 23 Ultimate team and i feel like robbed by your company. Please explain me that what did i do wrong to violate your user agreement terms! I read it 10x times and there is no rule that i break. After a research on internet, i also seen that too many people are suffering from same issue. Is banning people for no reason your company policy? Even thought i violated a rule which i don't realize or understand at all, banning accounts without any warning is not an acceptable. Even in law, first you trial people and if you find them guilty, you read the crimes of person who did an illegal act then give a punishment. You're just saying ''You violated our User Agreement Terms'' and we give you no info about it.'' Seriously what's wrong with you? Don't you care your customers at all? At least you could say there is wrong act here and if you fix it we can unban your account.'' but NO. You only say we are banning you and telling you nothing about what you did wrong... Please an authorized personal of your company review my cases and give me an explaination.

  • Hello, @onuralpaltinok 

    We're not able to help with banned accounts through Answers HQ. More information, as well as instructions for disputing the ban, can be found in the article here.

15 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @onuralpaltinok 

    I'm sorry, but I don't have any other suggestions for you. The best I can recommend is to get in touch with an advisor so they can tell you the general reason for the ban.

  • grandmadre's avatar
    grandmadre
    2 years ago

    they do not help at all, they spam me with the same answer tellingg me i have NO banned accoutns but i SENT THEM A SCREENSHOT of my account SAYING IM BANNED. they still spam me with stuff like " youre not banned and no restrictions have been found" .......

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @grandmadre 

    You're contacting us from the wrong account. You need to open a case under the account you play on.

  • yes i somehow managed to login into my actual hacked account and all my details were changed including email. ive opened a case but its been 3 days and they havent been able to change the email /: ive also been "unbanned" like 3 times already and when i try play it tells me i am STILL permanently banned. i am sure thiis is my account now, i apologise for my quick to judge comment but they still havent done anything to help, my cases keep getting overturned with no results

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,403 PostsLatest Activity: 2 hours ago