Cannot download EA Play games through PC Game Pass

@78spaceman This typically indicates that the accounts are not linked, the wrong accounts are linked, or there is a sync issue between the EA account and the Xbox account.

Log into EA.com and under connections make sure you have the correct Xbox account account linked with the correct EA account.

If you do, follow the steps below:

• Close the EA app.
• Navigate to the Xbox app.
• Go to settings (click your name in the top left corner)
• Select "extensions."
• Disable the extension for the EA App 
• Locate the game you want to download on the Xbox app
• You'll notice that the install selection has now gone away and been replaced by an option asking you to "enable extension." 
• Enable the EA app extension
• The Xbox app should then launch the EA app automatically
• Once you see the EA app open, you should now be allowed to select an SSD/HDD to install the game

Hi @EA_Shepardthanks for getting back to me, I appreciate it. When I checked my EA account connections page, Xbox is not appear as an option, though I did previously link my xbox account to this EA account. Also when I tried logging in after disabling and re-enabling the extension on PC Gamepass I got the error message below (I got the same error message when I tried to log in on the browser using the 'login using xbox account' button). 

{"error":"Internal server error","error_description":null,"error_code":null,"code":107019}

I have the exact same issue you are facing and am experiencing the exact same "Internal server error" too. Replying because I am in need of help too

When I logged in to my EA account using my ID I could not see an xbox option in the account connections, so I could not see whether the account was linked or not. When I tried to log in using the xbox button, it says there is already an EA account linked to the address (i used the same email for both the EA and Xbox account). When I get a code sent and use it to login, that is when I get the internal server error message I posted above.

Would there be a way on your end to unlink my Xbox account from any or all EA accounts so I can try it again as if I were trying to link it for the first time? If not, do you have any more suggestions? Thanks so much for your help on this so far

@78spaceman Gotcha. Using the same physical email for multiple accounts doesn't mean you linked the correct accounts. As you don't see that Xbox account connected that would indicate that your Xbox is linked to another EA account.

What you can do is follow the steps on our Unlink your platform accounts from your EA Account Article!

Okay so I've logged in to EA using my EA log in. When I go to My Account > Connections, I don't see anything corresponding to Xbox at all. I have the options of linking and unlinking PSN, Apple, Steam, Discord, etc. but I see no Xbox menu here.

When I log in to EA using my Xbox account, it guides me to input my Microsoft credentials so I did. Then it sends me a code through email, after I input the code I still get this error so I don't think I can log in using Xbox through this method.

{"error":"Internal server error","error_description":null,"error_code":null,"code":107019}

Your next suggestion was to unlink my Xbox account from my EA account, however again, I still don't see anything corresponding to Xbox in My Account > Connections. No Xbox icon, no Xbox menu, nothing

@Uchoosme If you log into your EA account and you do not see the Xbox account linked, your Xbox is linked to a different EA account. 

That is the account you need to locate. However, when you log into the EA site with your Xbox account, it will show you what EA account it is linked to.

If it does not, you would need to reach out to live support so that they can locate which account and get you to link the correct ones.