Cannot Find F1 2021 on EA Play PC
I got EA Play subscription through Microsoft Store and it claims that F1 2021 is available on EA Play but now I am not able to find it on EA Play. What should I do??
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5 Replies
EA_IlliumEA Staff (Retired)
@InexactFish5114 To confirm do you have EA Play with Game Pass and the EA App, or on your Xbox console?I have the same problem and already spoke with the support team
Guess what they showed me the middle finger?
Both EA Play and Codemasters took the money from me and now they just blame each other without offering any solution
This is the reply from the official EA Play support team:
Shantanu: Thank you for the patience Victor as I have checked in your account everything is perfectly fine and as I also tried to fetch the information for this concern so we are also not have that information so in this case I would suggest you to reach back to codemaster support I hope from there you will get all the information for your concern.
And this is the reply from Codemasters:
Thank you for submitting your recent request to Codemasters Customer Services in reference to F1 2021.
Please contact EA again and be sure to tell them that your issue is with EA Play. We can only help with F1 2021 if you already have the game and are unable to run it - we cannot give you access to the game.Kind regards,RobCodemasters Customer ServicesLater on, the same guy from EA Play support team lied to me that the issue will be solved and I will be able to play the game.
Shantanu and Himanashi are the support guys, I am the visitor
( 33m 45s )Shantanu: I can literally understand your feeling and your frustration that's why I considered your issue on the top priority.
( 36m 10s ) Shantanu: Victor, I am afraid as I cannot commit any time frame on behalf of my higher authorities else it would be a false commitment. But if you ask me personally I believe it should be fixed as soon as possible as our best team is already on it.
After a few days I spoke with another colleague of Shantanu. This is what he said:
( 24m 4s ) Himanshi: I will be reporting the Adviser for sharing incorrect information with you.
( 29m 26s ) Himanshi: You can get in touch with steam support and cancel your membership.
( 29m 52s ) Himanshi: This cannot be fixed
( 29m 52s ) Visitor: is the best team not working on it anymore?( 29m 59s ) Visitor: is not top priority anymore?( 30m 8s ) Visitor: ok, so your colleagues lied to me?( 30m 10s ) Himanshi: There is no such priority.( 30m 25s ) Himanshi: I have already mentioned it that I will be reporting the Adviser on my end.( 30m 41s ) Himanshi: I can see the message on my end and I have checked it( 30m 51s ) Visitor: ( 33m 45s ) Shantanu: I can literally understand your feeling and your frustration that's why I considered your issue on the top priority.( 30m 58s ) Visitor: So it was just a lie( 31m 9s ) Visitor: ok, but he is not the only one( 31m 20s ) Visitor: your other colleague kept me on the line for 100min( 31m 25s ) Visitor: saying that he will fix it( 31m 30s ) Himanshi: I will be reporting all the Advisers on my end.Later on, the same guy from EA Play support team lied to me that the issue will be solved and I will be able to play the game.
Shantanu and Himanashi are the support guys, I am the visitor
( 33m 45s )Shantanu: I can literally understand your feeling and your frustration that's why I considered your issue on the top priority.
( 36m 10s ) Shantanu: Victor, I am afraid as I cannot commit any time frame on behalf of my higher authorities else it would be a false commitment. But if you ask me personally I believe it should be fixed as soon as possible as our best team is already on it.
After a few days I spoke with another colleague of Shantanu. This is what he said:
( 24m 4s ) Himanshi: I will be reporting the Adviser for sharing incorrect information with you.
( 29m 26s ) Himanshi: You can get in touch with steam support and cancel your membership.
( 29m 52s ) Himanshi: This cannot be fixed
( 29m 52s ) Visitor: is the best team not working on it anymore?( 29m 59s ) Visitor: is not top priority anymore?( 30m 8s ) Visitor: ok, so your colleagues lied to me?( 30m 10s ) Himanshi: There is no such priority.( 30m 25s ) Himanshi: I have already mentioned it that I will be reporting the Adviser on my end.( 30m 41s ) Himanshi: I can see the message on my end and I have checked it( 30m 51s ) Visitor: ( 33m 45s ) Shantanu: I can literally understand your feeling and your frustration that's why I considered your issue on the top priority.( 30m 58s ) Visitor: So it was just a lie( 31m 9s ) Visitor: ok, but he is not the only one( 31m 20s ) Visitor: your other colleague kept me on the line for 100min( 31m 25s ) Visitor: saying that he will fix it( 31m 30s ) Himanshi: I will be reporting all the Advisers on my end.I’m probably not understanding the issue… but I see it as part of the subscription on Xbox? At least on the Microsoft store? https://www.xbox.com/en-us/games/store/f1-2021/9n6j02vpg635Cannot you claim it from there?update: never mind, I’m blind. You mentioned PC in the title 😢 Is in the Xbox app for PC where it’s showing as available?
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