cant buy ea play

but im paying the whole $30 when i buy the subscription? its not like im paying $2 a month, i pay the full subscription fee, when its time to renew and no money was in the prepaid card just cancel the subscription? 

I am trying to cancell  this prescription. my brother passed away and I cant find out wich account pogo.com or E A account. They took money Dec 24. I thought I cancelled  the 1st week in december. Please some one help them to stop taking money out of his account

my card is not a pre paid card and I keep getting the same message. so I gave up. I guess they don't want my money.

I have this same problem. says it won't accept a pre-paid card. my card is not pre paid. so I gave up and will no longer purchase anything from EA. really bad customer service.

Is it a debit or credit card you are using @wxman63?

Darko 

i have the same problem with my debit card, it most definitely is not a prepaid card

Hey @Nejaa_H_thefirst you need to have a credit card linked to your account. I believe that a VISA debit card will also suffice. 

Darko 

i guys dont really read the messages you reply to, i said it is NOT a prepaid card it is a debit card, and mastercard is on your list of accepted cards, and it doesnt matter i got it figured out on my own, have a different problem now, but with the way your team handled this issue i have no confidence it will be solved either

Hey @Nejaa_H_thefirst without providing all the info we can only make educated guesses, saying it is a debit card means that we assume that it is an ordinary bank debit card.

If having an issue the more info you can share the better.

Darko