I've read everything regarding this on the forum, and EA themselves doesn't really have any solid place to get help.Every time I try to connect my Xbox account with my EA account through the "sign in using" and then Xbox, I get an error message that says my EA credentials have expired and need to be updated. And then a link to reset my password.The issue is that I've probably reset my password more than 5 times now, and I get the exact same message every time, and I'm lost as to how I can solve this.If anyone has anything that could help, it would be greatly appreciated.

Thank you @EA_Darko , but there's still no one that can help me with this issue, and I've had live help on a couple of occasions.Both my Xbox and EA accounts are registered under the same email, and I've reset the password for both several times, EA asks me to reset my password every time I try to connect the two to use EA play with my Xbox game pass. This seems to be a common trope with EA platforms according to the forum and no help or assistance can solve the issue. It's likely another software flaw.

I'm having a similar issue.I can't connect my Xbox Game Pass to EA, I did all the things, followed all the prompts, and just get a "Something went wrong" response in EA Play. So effectively, I can't access a single EA title with GamePass and it seems EA has no idea how to help and just respond with the same message in the forums.

@EA_Darko We've been in contact with live support, but they can't fix the issue. It's an issue with the EA system that doesn't register the Xbox account correctly, hence making EA titles worthless on Xbox game pass for a ton of users on PC.I personally wish one could opt out and avoid EA's platform to play games, but this is unavoidable. I'll probably wait and see if Microsoft and the Xbox team do the right thing and either fix the bridge or just host the games on their own platform.

@EA_Jason The password reset works. I click the button and receive the email. But regardless of how many times I do it, EA wants me to reset the password.I only have a single email address which I use for both my EA and Xbox accounts.I have never deleted any account that I know of, and when I talked to support, they suggested the account doesn't exist anymore, but this isn't possible as I everything functions fine on both accounts individually. I just can't connect them on EA's end.

Hey @SimonSeterbo for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can contact our live support at help.ea.com. To speak with a chat or phone adviser: Click on your product Origin Then select 'PC Manage my Account' Can't log in Finally, you can choose to begin a chat or request a call back. Darko

EA play - Xbox Gamepass issues | EA Forums

13 Replies

EA_Darko
Community Manager
4 years ago
Hey @SimonSeterbo for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.

You can contact our live support at help.ea.com.

To speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko
SimonSeterbo
4 years ago
Thank you @EA_Darko , but there's still no one that can help me with this issue, and I've had live help on a couple of occasions.
Both my Xbox and EA accounts are registered under the same email, and I've reset the password for both several times, EA asks me to reset my password every time I try to connect the two to use EA play with my Xbox game pass. This seems to be a common trope with EA platforms according to the forum and no help or assistance can solve the issue. It's likely another software flaw.
Creepin_it_Real
4 years ago
I'm having a similar issue.
I can't connect my Xbox Game Pass to EA, I did all the things, followed all the prompts, and just get a "Something went wrong" response in EA Play. So effectively, I can't access a single EA title with GamePass and it seems EA has no idea how to help and just respond with the same message in the forums.
EA_Darko
Community Manager
4 years ago
Hey all, our live support team would be better placed to assist with these issues, we simply cannot offer help for any account-related issues on AHQ.

Darko
SimonSeterbo
4 years ago
@EA_Darko We've been in contact with live support, but they can't fix the issue. It's an issue with the EA system that doesn't register the Xbox account correctly, hence making EA titles worthless on Xbox game pass for a ton of users on PC.
I personally wish one could opt out and avoid EA's platform to play games, but this is unavoidable. I'll probably wait and see if Microsoft and the Xbox team do the right thing and either fix the bridge or just host the games on their own platform.
EA_Darko
Community Manager
4 years ago
Hey @SimonSeterbo what did our live support team advise?

I'm not aware of any known issues relating to connection Xbox and EA accounts and just tested now and was able to link without any issue.

Darko
SimonSeterbo
4 years ago
@EA_Darko I've had help on two occasions. Both times it seemed like they weren't able to solve or figure out the root cause. It seemed like the Xbox account I'm currently using didn't exist, even when I was currently using it and on the same email, I use for EA (and everything else, I only have one).

The strange part where I'll give some ground is that when the live support said they sent me an email to reset my password, I never received any email. But when I do it myself manually and click on "reset password" the email arrives immediately.

So I feel a bit lost here, and appear to not have access to any EA titles through the game pass as things currently stand. And from what I gathered, this has occurred with several users.
EA_Darko
Community Manager
4 years ago
Hey @SimonSeterbo for account-related issues such as this you will need to speak with our live support team as we cannot assist with such issues on AHQ.

Darko
EA_Jason
EA SPORTS FC™ Team
4 years ago
Hey @SimonSeterbo,

When you get to see that you need to reset your password, it could be that there's something up with the EA account.

Normally speaking a simple password reset would fix this for you, but if you don't know what the e-mail address linked to the EA account is or when the account has been deleted, then things get a little tricky.

Did you at some point delete an EA account? What did our support team say when you contacted them? Could you try logging in to origin.com using a different e-mail address or using a username?
SimonSeterbo
4 years ago
@EA_Jason The password reset works. I click the button and receive the email. But regardless of how many times I do it, EA wants me to reset the password.
I only have a single email address which I use for both my EA and Xbox accounts.
I have never deleted any account that I know of, and when I talked to support, they suggested the account doesn't exist anymore, but this isn't possible as I everything functions fine on both accounts individually. I just can't connect them on EA's end.