Please help, I ordered monthly PS5 EA Play subscription and it was charging me accordingly for couple of months and then suddenly EA charged me yearly subscription without me doing any change to my order. How can I get money back and continue monthly basis subscription?
Thank you...
Community ManagerHey @dwotbpj3g910
Your purchase transaction on the PS5 goes to the Sony store. Please contact their support, so they can check your account and see what happened.
Hi.
Unfortunately the answer is unacceptable as looking at Sony subscription it has no changes, and no purchase change. Even the purchase dates do not match (please see attached files).
Please check what is going on and why is EA charging me differently than my Sony subscription. Thank you
Community ManagerDid you purchase the PC version of your subscription? To check your account history, log into your EA account or contact our support team .
https://help.ea.com/en/help/ea-play/manage-your-ea-play-membership/
