EA Play Pro Subscription Purchase and EA Account Login Issues (HTTP 500 Error)

Hello EA Support,

I am contacting you because I am unable to purchase an EA Play Pro subscription, and I am also experiencing serious issues accessing my EA account.

Whenever I try to access my EA account through myaccount.ea.com, I receive a Whitelabel Error Page with the following message:

“There was an unexpected error (type=Internal Server Error, status=500).”

I have tried logging in using my EA account, Steam account, and PlayStation account, but the same error occurs every time.

In addition, whenever I try to purchase an EA Play Pro subscription, I receive an error stating that my payment method is currently unavailable and that I should try again later.

I have already tried again multiple times and waited before attempting another purchase, but the issue persists.

Since I am experiencing both account login errors and payment issues, I believe this may be related to a technical problem with EA’s services.

Could you please investigate this issue and help me resolve it?

I would also like to know if EA is currently aware of any problems affecting EA Play Pro subscriptions or EA account services.

I would really appreciate your assistance, as I have been trying to subscribe to EA Play Pro for some time without success.

Thank you for your time and support.

Best regards,
István