Forum Discussion
21 Replies
- EA_Blueberry5 years ago
Community Manager
Hi, @dezbryantfan88
Hi there, sorry to hear about the trouble you're having with EA Play. Even though you are purchasing a service from EA, the transaction itself is through the PlayStation Store through your PlayStation Network account. Have you tried reaching out to PlayStation Support to verify whether this is a billing error coming from that account? - Dezbryantfan885 years agoNew Novice
I have tried months ago I can purchase literally anything but an ea play subscription
- EA_Blueberry5 years ago
Community Manager
@dezbryantfan88
Very strange. Have you tried changing the payment method on your PlayStation Network account to see if that helps push the transaction through?
We've seen players resolve errors similar to this by deleting the app and re-installing it. - Dezbryantfan885 years agoNew Novice@EA_Blueberry Will try this out and see
- EA_Blueberry4 years ago
Community Manager
Same problem and nothing works I can buy anything but a ea play membership one month or year
i have the same issue. i have subscribe EA Play on PC. As I buy a new ps5, I try to subscribe on ps5. but this error occurred.
- 100pVRX4 years agoSeasoned Novice
Same problem for me. I can buy anything except EA play.
- EA_Blueberry4 years ago
Community Manager
@100pVRX
Hey there. Question for you, have you tried reaching out to PlayStation Support to see if there is anything on the PSN account preventing you from purchasing it? Although EA Play is our service, the transaction itself goes through the PlayStation account through PlayStation's marketplace. - @100pVRX i cant subscribe using credit card/debit card but I'm able to buy by buying the PSN wallet first then subscribe the EA Play. hope this help.
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