I was scammed by EA play pro.

Hey @DiaBloFU if your account is locked then your EA Play days will continue to count.

The best thing to do in these situations is to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

Hi @EA_Darko I did what you mention, I contacted EA chat and have the transcript of the chat where they confirm that I don't lose days while the account is locked.

Hey @DiaBloFU sorry if you were misinformed but if you are unable to log into your account then your EA Play continues to count down.

You can speak with our live support for further info. 

Darko 

@EA_Darko I have the transcript of both English and Spanish chat where they tell me that I don't lose days by having the account locked, you have the worst support of different videogames platforms, because they close the chat automatically when i asked them what can I do.
If the account locking had been my fault, I understand it, but I also have the other chat transcripts where they tell me that they do not know why the account was locked, so it is not my mistake but yours.

Hey @DiaBloFU I'm sorry that you were misinformed by our support.

As for why your account can be locked, generally, it's for one of two reasons, the first is that we have noticed suspicious activity on your account and locked it till such time that we can verify that you are the account owner and ensure that any third party does not have access to your account. The second reason is generally related to having a TOS related sanction on your account.

Darko

@EA_Darko But I can ask why i got lock and they tell me that they don't know, it is no longer my problem is yours. But for my part I will no longer buy anything related to your company, in addition i will posting the information in different forums and reddit so that people know how badly they treat a client when the problem are from EA and not give a solution.

Hey @DiaBloFU for any account-related questions you will need to direct them to our live support team.

Darko 

@EA_Darko Classic of EA, when you have nothing to say you throw the problem to others that will not help.

Hey @DiaBloFU, AHQ is a global community focused on players helping players. As such we are unable to assist with account-based issues on AHQ.

I'm sorry that you were misinformed but if you have any questions about your case or account then you will need to speak with our live support.

Darko

@EA_Darko Yes I know, that's why I created this post so that people can see how they treat people who play ea video games.
Besides that I am not breaking any rules of the forum.