Forum Discussion

Seasoned Newcomer

2 days ago

Solved

Suspicous EA account linked to my Playstation account

Hello EA,

I hope you all doing well.

I would like to inform that I am unable to play FC25 on my PS5 and my PS5 is powered with my PS id- [edit: email address removed].

Whenever I open the FC25 game on PS5 it says that " your accout has been disabled"

I tried to login into EA website using the PS id platform option, then i entered my email - [edit: email address removed] and it said that please enter the code sent to "br*****@bastnasitemail.ru." i don't recognize this account and surely it is a hackers email.

Moreover, i check on this suspicious email domain - "bastnasitemail.ru." and found that it is blacklisted domain on servers.

That confirms that account- "br*****@bastnasitemail.ru." is hacker

Now the problem is this suspicious EA account is attached to my PS ID- [edit: email address removed] and due to which I won't be able to play any EA games on my Playstation.

Please help me on this as early as possible

EA_Aljo
2 days ago
Hi there. I'm sorry to say, we're not able to help with account related issues over the EA Forums. Please contact an advisor so they can assist. You can use the 'Contact us' button at the bottom of the account support page to get a case opened. Thanks!

3 Replies

EA_Aljo
Community Manager
2 days ago
Hi there. I'm sorry to say, we're not able to help with account related issues over the EA Forums. Please contact an advisor so they can assist. You can use the 'Contact us' button at the bottom of the account support page to get a case opened. Thanks!
Prakharkaushalea
Seasoned Newcomer
2 days ago
I tried but it said that advisors don't support on these topics. After some some research i found that it is due to business hours restrictions.
Could you please let me know their normal support working hours in EST or any other time zone they follow. As per my time I follow IST
Pleas reply and thank you.
EA_Aljo
Community Manager
2 days ago
They should be available any time. Most likely, you're choosing a reason that doesn't support chat. Try typing "update EA account information" in the search box. When the AI bot asks if that resolved your issue, hit no and you'll get an article showing the option for chat.