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wezzaah's avatar
wezzaah
Seasoned Newcomer
6 months ago

We were unable to verify your credit or debit card. EA PLAY PRO

I have been using the EA Play Pro annual membership since 2023. I did not change my saved card or anything. I can't pay through the EA app or the website. Both give me this error: We were unable to verify your credit or debit card. Please check your payment details and try again.

I tried a 2 more credit cards that I use to pay for steam, both gave me the same error. I tried used 3 debit cards, also same error. 6 different cards did not work. The cards are all issued from the same country as my Country/Region in my account (Egypt). There are no other methods of payment available through the app/website. The only option is via Credit Card. And the problem is obviously from EA's end cause the cards are working in different platforms (I tried to verify).

I tried seeking help from the online chat, they told me they can't help and left the chat 2 times today. The last one advised I find help here. At this point am contemplating moving on from EA and it's never ending problems. 

2 Replies

  • I am having the same issue. Came back to SWTOR for the new update, tried to subscribe using the same card I've been using for years... and it's giving the same error. Same as you, the card works completely fine everywhere else. I never had this problem in the past subscribing. Truly odd. They are gonna lose potential players by being this neglectful. 🙄

  • wezzaah's avatar
    wezzaah
    Seasoned Newcomer
    6 months ago

    Remove the card from your payment methods - better remove all payment methods you have saved. Then next day try using the card again. Somehow for some reason this worked for me.

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