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wezzaah's avatar
wezzaah
Seasoned Newcomer
6 days ago

We were unable to verify your credit or debit card. EA PLAY PRO

I have been using the EA Play Pro annual membership since 2023. I did not change my saved card or anything. I can't pay through the EA app or the website. Both give me this error: We were unable to verify your credit or debit card. Please check your payment details and try again.

I tried a 2 more credit cards that I use to pay for steam, both gave me the same error. I tried used 3 debit cards, also same error. 6 different cards did not work. The cards are all issued from the same country as my Country/Region in my account (Egypt). There are no other methods of payment available through the app/website. The only option is via Credit Card. And the problem is obviously from EA's end cause the cards are working in different platforms (I tried to verify).

I tried seeking help from the online chat, they told me they can't help and left the chat 2 times today. The last one advised I find help here. At this point am contemplating moving on from EA and it's never ending problems. 

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