Missing EA Playtesting Reward from Feb 21 – No Resolution

Hello,

I’m writing regarding a missing reward from an EA Playtesting survey that I completed on February 21st.I was supposed to receive a game code (F1 25 Iconic Edition), but I never received anything. I have already contacted EA Support multiple times. Each time my account was checked and confirmed to be fine. I was told this was a known issue affecting multiple players and that the case was escalated.
However, my cases have now been closed twice without any resolution, and it has been over a month since I completed the survey.
At this point, I would really appreciate it if someone from the team could look into this, as I’ve been waiting for quite a long time with no outcome.

Thank you in advance.