Forum Discussion

reon0890's avatar
reon0890
New Adventurer
8 months ago

Game crashes since the latest update 1.16 (PC)

Product: F1 24
Platform:PC
Please specify your platform model. PC
Summarize your bug I try to play the game but, usually in career (team) mode, the game crashes with no further errors.
What is your 16 digit Report Code?
What peripherals are you using? Please list the exact make and model.
Can you please provide the name of your current internet service provider?
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? I do not know.
What happens when the bug occurs? The game closes.
What do you expect to see? To just work...

I have also tried to repair the game from the EA app, but this didn't solve the issue. 


CM Edit: Edited title to include platform

18 Replies

  • reon0890's avatar
    reon0890
    New Adventurer
    8 months ago

     JanKondler's solution solved my situation, it seems. For now, it's working (even though connection still takes long).

    For Windows Defender users (which is default on Windows 10 and 11):

    - open the antivirus

    - on the left side, Protection from virus and threats (I use another language, I hope it translates properly in English)
    - under Protection from virus and threats Settings, click on settings

    - all the way down on Exclusions, click on Add or remove exclusions
    - add the game folder
    - open the game and check

    Honestly, this is just a workaround and EA should try in order to make the game work with antivirus. 

    It's pretty annoying that the game cannot work on Steam Deck and Linux systems because it has a kernel-level anti-cheat system and then I have to exclude the game's folder from an antivirus. 

  • Just Fixed mine by deleting both,

    hardware_setting_config.xml and hardware_settings_info.xml files

    Mine was under Users\YOURNAME\OneDrive\Documents\My Games\F124\Hardware settings

    Then reload F1 24

    yours maybe under Users\YOURNAME\Documents

    So will just need to check,

    See you out on the track slackers,

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi everyone,

    The team has released an update that should have fixed this. Can you please restart your device, check the game again, and let us know if the game is still crashing?

    Thanks, 

  • Gerisonti_82's avatar
    Gerisonti_82
    New Novice
    8 months ago

    Still crash from last patch steam user 

    Tried all updates reinstall the game removed all components game works great before last patch 

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    8 months ago

    @Gerisonti_82 wrote:

    Still crash from last patch steam user 

    Tried all updates reinstall the game removed all components game works great before last patch 


    Another "you" issue. Game works after 1.16, certainly no crash. You need to post more info.

  • Gerisonti_82's avatar
    Gerisonti_82
    New Novice
    8 months ago

    What to post more?

      When game crash i see only my desktop like you press alt+f4 no notifications  ahhh it happens suddenly on main menu or during time trial or grand prize 

    Game works fine before 1.16 no issue 

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    8 months ago

    @Gerisonti_82 wrote:

    What to post more?

      When game crash i see only my desktop like you press alt+f4 no notifications  ahhh it happens suddenly on main menu or during time trial or grand prize 

    Game works fine before 1.16 no issue 


    Okay, fine. I have 1.16 it works. Your issue.

    Can't help people that won't help themselves.