Re: Error anticheat (7) (2)

Not that I know of but I'm using a system with sim controls for flight and racing. Does ea anti cheat not give logs? I tried procmon to troubleshoot but apparently its blocked by eaanticheat

No I do not have any of those software 

No, i have completely rest my pc and reinstalled windows, there is nothing like that installed

I was about to do that as well but looks like it wont fix the problem either 

I work as an analyst programmer who troubleshoots issues daily at work and something is going on other than user pc issues. Some update must have taken issue with something on my pc. I have done all trouble shooting steps. I reset my pc and just installed ea app and F1 24 and still get error 7 2 as soon as I try to launch the game. I did a reset keeping files and removing apps. Then when that didn't work I wiped the disk and installed from a brand new fresh download of Windows 11 on memory key. So it isn't anything installed on my pc. It is bare windows ea app and F1. This is effecting all my ea games f1, fc24 and bf. How do I log a case and get actual tech support? No other apps have issue on my pc only ea apps with anticheat.

Clean install and same issue, whats the next step?

Thanks, everyone, for sharing the steps you've tried so far. 

Could you please share with us the following information: 

DxDiag: How to gather information on your PC using DxDiag
Report Code: Instructions on this thread

Hardware settings XMLs: 

• user > documents > my games > F1 24 > hardwaresettings
• right-click the game in Steam > Manage > Browse local files > F1_24.exe.[number].running (please, rename this last file as .txt to be able to upload it)

Please find attached the request files. Also please note this is the same error on Fc24 so I don't think its specific to the F1 game only to ea anti cheat. I wasn't alloud upload the xml

Here is the first file hardware_settings_config

<?xml version="1.0" encoding="UTF-8" ?>
<hardware_settings_config applyOOTB="false">
<cpu name="AMD Ryzen 7 3800X 8-Core Processor" processors="12" processorStride="1" processorBinding="1" />
<graphics_card deviceId="0x1E81">
<resolution width="2560" height="1080" displayMode="1" vsync="false" vsyncInterval="auto" frameRateLimiterEnabled="false" frameRateLimiterValue="120">
<refreshRate numerator="144001" denominator="1000" />
<windowPosition x="0" y="0" />
<outputMonitor index="1" />
<aspectRatio auto="true" width="0" height="0" />
<hdr mode="0" peakNits="1000" />
</resolution>
</graphics_card>
<motion>
<dbox enabled="true" />
<udp enabled="false" broadcast="false" ip="127.0.0.1" port="20777" sendRate="20" format="2024" yourTelemetry="restricted" onlineNames="off" />
</motion>
<antialiasing taa="false" cas="1" dlss="true" fsr3="0" xess="false" />
<aa_quality value="0" />
<aa_sharpness value="0.500000" />
<frame_gen mode="0" />
<dynamicresolution_enabled value="false" />
<dynamicresolution_target_fps value="0" />
<dynamicresolution_profile deltaDown="0.05" percentageDown="0.95" deltaUp="0.01" percentageUp="0.9" alpha="0.95" />
<dynamicresolution_min_scale value="0.5" />
<ssao enabled="true" algorithm="2" />
<ssrt enabled="true" quality="4" />
<texture_streaming sizeInMiB="2048" texelDensityBias="0.0" concurrentTextureSwaps="1" />
<led_display fanatecNativeSupport="true" sliProNativeSupport="false" sliProForceBrightness="127" wootingRGBEnabled="false" />
<anisotropic_filter level="16" />
<lighting quality="3" volumetricFog="true" volumetricFogMapWidth="1920" volumetricFogMapHeight="1080" />
<postprocess motionBlur="true" godRays="true" depthOfField="true" lensStreak="true" lensFlare="true" bloom="true" motionBlurV2="true" />
<shadows enabled="true" skyShadowMapSize="2048" skyShadowCascadeCount="4" skyShadowLowLod="false" worldShadowMapSize="4096" skyShadowMap32Bits="true" nightShadowMapSize="4096" nightShadowCharacterCast="true" nightShadowSourceCount="4" sampling="3" spotShadowMapSize="2048" spotShadowSampling="3" crowdInShadows="true" />
<particles enabled="true" distanceScale="1.0" rate="1.0" high="true" />
<crowd distanceScale="0.4" billboardDistance="4000" />
<vehicle_reflections envMapScale="2.0" envMapUpdateMode="alternate" envMapRenderMode="carsAndCharacters" cubeMapEnabled="true" cubeMapScale="2.0" cubeMapUpdateMode="all" />
<mirrors mirrorsUpdateMode="both" mirrorsRenderMode="carsAndCharacters" treesInMirrors="true" crowdInMirrors="true" highDetailMirrors="true" highDetailTyresAndCar="true" particlesInMirrors="true" />
<weather_effects rainSplashes="true" rainSheets="true" rainBeads="true" rainHigh="true" trackHeatHaze="true" planarReflectionsEnabled="true" planarReflectionsHQEnabled="true" planarReflectionsRangeScale="3.0" planarReflectionsRTScale="1.0" planarReflectionsMipTailBlur="true" proceduralCloudRTScale="4.0" proceduralCloudTiling="7" proceduralCloudQuality="1" />
<ground_cover enabled="true" grassFlattening="true" drawDistance="120.0" meshes="true" />
<trees useLOD0="true" distanceScale="0.2" />
<hair enabled="true" />
<skidmarks enabled="true" parallax="true" />
<skidmarks_blending enabled="true" />
<audio audioUpdateRate="2" audio_min_job_worker_threads="2" audio_max_job_worker_threads="8" />
<async_compute enabled="true" />
<cs_culling enabled="false" />
<vendor_shader_pack enabled="true" />
<replay_directory path="" />
<rt_quality quality="3" />
<rt_shadows enabled="true" />
<rt_reflections enabled="true" />
<rt_transparent_reflections enabled="true" />
<rt_ao enabled="true" />
<rt_ddgi enabled="true" />
<rt_ego enabled="false" />
<rt_version version="0" />
<vrs enabled="true" />
<reflex mode="1" />
<ser enabled="false" />
<ca enabled="false" />
</hardware_settings_config>

Here is the second file hardware_settings_info

<?xml version="1.0" encoding="UTF-8" ?>
<hardware_settings_info timeStamp="2024/12/11 16:56:34">
<systemInfo OS="Microsoft Windows 11 (Build 26100)" OSCompatibility="none" totalMemory="50249056" winPlatformID="2" winMajorVersion="10" winMinorVersion="0" winBuildNumber="26100" winBuildRevisionNumber="2454" hasBattery="false" isRunningOnSteamDeck="false" rating="4" />
<cpu name="AMD Ryzen 7 3800X 8-Core Processor" speed="3893" processors="16" processorStride="1" hyperThreading="true" sse3Supported="true" avxSupported="true" rating="4" />
<graphics_card name="NVIDIA GeForce RTX 2080 SUPER" directx_version="12" driver="NVIDIA 56636, r566_31" driver_version_num="56636" vendorId="0x10DE" deviceId="0x1E81" locallyUniqueId="0x000000000001245B" shader_model="0x0067" resource_binding_tier="0x0003" memory="7987" rating="4">
<outputMonitor description="\\.\DISPLAY1" index="1" windows_index="1">
<resolution width="1024" height="768">
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="60004" denominator="1000" interlaced="false" />
<refreshRate numerator="75029" denominator="1000" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="119989" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
<resolution width="1152" height="864">
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="119773" denominator="1000" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
<resolution width="1280" height="720">
<refreshRate numerator="60" denominator="1" interlaced="false" />
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="120" denominator="1" interlaced="false" />
<refreshRate numerator="59940" denominator="1000" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
<resolution width="1280" height="768">
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="119958" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
<resolution width="1280" height="800">
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="119958" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
<resolution width="1280" height="960">
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="75025" denominator="1000" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="119958" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
<resolution width="1280" height="1024">
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="75025" denominator="1000" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="119958" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
<resolution width="1360" height="768">
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="119948" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
<resolution width="1366" height="768">
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="119948" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
<resolution width="1440" height="1080">
<refreshRate numerator="60" denominator="1" interlaced="false" />
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="120" denominator="1" interlaced="false" />
<refreshRate numerator="59940" denominator="1000" interlaced="false" />
<refreshRate numerator="74906" denominator="1000" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
<resolution width="1600" height="900">
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="119948" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
<resolution width="1600" height="1024">
<refreshRate numerator="60" denominator="1" interlaced="false" />
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="120" denominator="1" interlaced="false" />
<refreshRate numerator="59940" denominator="1000" interlaced="false" />
<refreshRate numerator="74906" denominator="1000" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
<resolution width="1680" height="1050">
<refreshRate numerator="60" denominator="1" interlaced="false" />
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="120" denominator="1" interlaced="false" />
<refreshRate numerator="59940" denominator="1000" interlaced="false" />
<refreshRate numerator="74906" denominator="1000" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
<resolution width="1920" height="1080">
<refreshRate numerator="60" denominator="1" interlaced="false" />
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="120" denominator="1" interlaced="false" />
<refreshRate numerator="59940" denominator="1000" interlaced="false" />
<refreshRate numerator="74906" denominator="1000" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
<resolution width="2560" height="1080">
<refreshRate numerator="100" denominator="1" interlaced="false" />
<refreshRate numerator="120" denominator="1" interlaced="false" />
<refreshRate numerator="59938" denominator="1000" interlaced="false" />
<refreshRate numerator="74944" denominator="1000" interlaced="false" />
<refreshRate numerator="119880" denominator="1000" interlaced="false" />
<refreshRate numerator="144001" denominator="1000" interlaced="false" />
</resolution>
</outputMonitor>
</graphics_card>
<graphics_card name="Microsoft Basic Render Driver" directx_version="12" driver="Unknown" driver_version_num="0" vendorId="0x1414" deviceId="0x008C" locallyUniqueId="0x0000000000013E8C" shader_model="0x0067" resource_binding_tier="0x0003" memory="0" rating="4" />
</hardware_settings_info>

Thanks for providing the files requested.

For those who are still seeing this error message, can you please try restarting your PC and checking the game again? If you are still getting an error message on the anti cheat screen, please share a screenshot showing the error message. 

Ok so crazy issue and crazier solution. I have a fanatec CSL DD 8nm. I upgraded the firmware to the latest and the driver to 464. Just before the issues started a week or so back. So Turning it off doesn't fix the issue but if I plug it out or change it to orange mode and restart the eacheat service (sometimes I have to kill it with pskill as its stick starting) it will run. So something in the CSL DD either driver or firmware when in red mode is causing the anti cheat to trigger. Moral of the story unplug all your usb ports and try it with just a mouse and see if its a usb issue.

I don't even get to that screen, when I click "Play" in Steam, it does something for a few seconds and then goes back to the "Play" button without launching the game. Checked Event Viewer and found this in there, maybe that helps in any way?

Faulting application name: EAAntiCheat.GameServiceLauncher.exe, version: 0.0.28014.0, time stamp: 0x6630f84f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x0x5B9C
Faulting application start time: 0x0x1DB4D3EDB4737D6
Faulting application path: E:\SteamLibrary\steamapps\common\F1 24\EAAntiCheat.GameServiceLauncher.exe
Faulting module path: unknown
Report Id: 03feaf74-a4c6-4e37-a1e5-aa2a64222c91
Faulting package full name:
Faulting package-relative application ID:

Hey @cgfdoo, can you please try to Add an exclusion to Windows Security and allow the game and EA anticheat? 

Same problem with EA Anticheat Splash Screen, tried everything mentionned everywhere. Please EA can you fix the problem?

Refund the game please

---

@EA_cuervo wrote:

Hey @cgfdoo, can you please try to Add an exclusion to Windows Security and allow the game and EA anticheat? 

---

PLAYERS: PLEASE DO NOT DO THIS.

There is NEVER a good reason to do this, it is NOT a solution and ANY tech support advising this should be treat with contempt!

You should never disable core OS functionality to run a game. 

I have no such exclusion and the game has always launched without issue.

@SteveJackson I understand your concern about this. You should only do this for files that you're confident are safe. Adding an exclusion for an unsafe program could expose your systems and data to increased risk.

With that in mind, we would never ask you to do that if we believe this could harm your device in any way. 

---

@EA_cuervo wrote:

@SteveJackson I understand your concern about this. You should only do this for files that you're confident are safe. Adding an exclusion for an unsafe program could expose your systems and data to increased risk.

With that in mind, we would never ask you to do that if we believe this could harm your device in any way. 

---

Third party AV is not required in Windows. Disabling core functionality is NOT REQUIRED. This is NOT THE SOLUTION.

I run Microsoft AV/AM (Defender) to my knowledge, a Defender exception has NEVER been required to run this game.

Part of your position suggests or infers that the EA Anti-Cheat IS the problem. Not a good look. Gamers don’t like it. All you do with these measures is annoy LEGIT CUSTOMERS.

It does not prevent piracy. It does not defeat cheats who use game hacks. So it’s a lose-lose position. 

Please feed this up the chain to the “don’t cares”. You’re haemorrhaging customers and losing fans.

Done everyhing i and the ea support, and community can think of, exempt reinstalling windows. 
Been playing for over 40 hrs right after launch but now, nothing.