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huge_toblerone's avatar
huge_toblerone
Rising Novice
2 months ago
Solved

I haven’t received the F1 TV Pro free month code from my Iconic Edition preorder

Hello, I preordered the F1 25 Iconic Edition via the Microsoft store a few weeks ago. Now that the game is out, I was expecting to get an email with instructions on redeeming the free month of F1 TV Pro, however I have not received that. Also, everything online keeps saying it’ll appear in the Offers section of my EA account (which is linked to my Xbox account where I made the preorder) but that section is still empty. I have played the game a few times now and I have the Iconic Edition in-game rewards like the Lewis Hamilton cosmetics, but still no way to access that free month of F1 TV Pro. 

I tried contacting Microsoft support since I preordered the game through them, but they just directed me to EA support. However, I cannot find a way to email or chat with EA support. Despite their website saying there is a button you can click to start a chat on their How To Contact Support page, that button does not exist as far as I can tell.

Any help from EA/Codemasters would be greatly appreciated. I’m enjoying the game so far but it is frustrating that one of the preorder bonuses has not been delivered yet.

Thanks!

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  • EA_Groguet's avatar
    EA_Groguet
    2 months ago

    Hey there,

    Sorry to hear you had a bad experience. New codes should be dispatched now. If you didn't have your code before, please launch the game, and then you should receive an email with your F1 TV Code.

    -Groguet

9 Replies

  • huge_toblerone's avatar
    huge_toblerone
    Rising Novice
    2 months ago

    UPDATE: I managed to figure out how to chat with someone from EA support (don't even get me started on how difficult that was to find), and they just told me to contact Microsoft since I ordered the game on their store and that there is nothing EA can do... So now I have both supports telling me they can't do anything and that the other company is the only one who can fix it. I don't get how it is this difficult to just send me a code or whatever it is to redeem the free month of F1 TV Pro. I've got the receipt proving I purchased it and I've taken screenshots showing that my Xbox account is linked to my EA account and that my Offers and Promotions page of my EA account is empty. 

     

  • EA_Groguet's avatar
    EA_Groguet
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there,

    Sorry to hear you had a bad experience. New codes should be dispatched now. If you didn't have your code before, please launch the game, and then you should receive an email with your F1 TV Code.

    -Groguet

  • TheUltimateLoaf's avatar
    TheUltimateLoaf
    2 months ago

    Hello there I still haven’t gotten my free month even after playing the f1 25 game. I have checked my emails and do not have a redemption code.

  • huge_toblerone's avatar
    huge_toblerone
    Rising Novice
    2 months ago

    Thanks for the update! I can confirm that I received my code in an email yesterday after launching the game.

  • janddeell's avatar
    janddeell
    Rising Newcomer
    6 days ago

    I’m from the US and I pre-ordered the iconic edition for F1 25 but still have not gotten my free F1 TV pro code I looked in my wallet and promotions. It’s not there. I checked my email and I contacted your support and they brought me here. I’ve been trying for many days now and I still can’t get my code. Appreciate if I can get some help. 
    EA_Groguet​ 

  • wariocool700's avatar
    wariocool700
    Rising Newcomer
    5 days ago

    I'm having the same issue. I tried to talk to EA support but they told me to go to Steam and Steam doesn't offer support. Can you help EA_Groguet​ 

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