Can new gen players get old gen in ea fc 24 with dual entitlement

@mennorubenpf 

If you can't access the PlayStation store, you should contact their support at playstation.com.

Hi dude. I cant seem to be able to download the ps4 version of fc 24. I bought the disk ps5 version but no prompt comes up if i want to download the ps4 version. Can you help?

Hi there,

Not sure if it's an EA issue or a Playstation issue, but basically it looks like it doesn't register the fact I'm eligible to download the PS4 version from the PS store, despite the fact EA FC 24 should be in my library after installing the game from a PS5 disc.

When I go to the PS Store it only offers me the ability to buy the game.

Seems basically everyone with a PS5 physical edition is experiencing this issue, so it's widespread. There are multiple threads about it on this forum.

I have the same issue. I purchased a digital cd key of Standard Edition (works officially for both Ps4 and Ps5) however I only have PS5 version of the game on my PS5 Console. I am unable to download PS4 version as promised by EA Games. I am looking for help on this. This is annoying that I am unable to play with my friends on PS4 version of the game. There is no option avaialble to choose "select version" when I tried to do.

Is there any confirmation on whether this is an EA or PSN issue? I can access the store, but essentially the PSN store doesn't register that I own EA FC 24 and allow me to download the PS4 version. Both PSN and EA haven't come to me with a definitive answer.

@DFuzz21 

Try going to Game Library > Your Collection > FC 24. You should see the PS4 version here and be able to download it.

@EA_Aljo 

I'm doing exactly this, it only shows one FC 24 thumbnail and that one ONLY has the PS5 logo on it. Selecting it gives no option to download PS4 version.

@CartmanBurger 

Did you hit the button with the 3 dots on it? Here are some images that should show the steps for downloading.

@EA_Aljo 

Many thanks, this confirms that there is an issue. I'm attaching a screenshot that shows I'm not able to select the option "Select Version". Console language is swedish, but you should make the options out:

"Starta aktivitet" = Start activity

"Spela" = Play

"Visa produkt" = View product

"Sluta följa" = Stop following

"Hälsa / Klassificeringar / Sekretess / Villkor" = Health / Ratings / Privacy / Terms

Edit: I have also tried restoring licesense, system software and game is updated and I've tried with other accounts on same PS5. Going to PS Store page only gives me the option to purchase the game, it doesn't say "In library" or anything like that.

Hi there - see the attached. Haven't got time to hook a capture kit up so hopefully the photos show the issue I'm having. 

Essentially, the PS4 version isn't in my Library, despite me clearly having the PS5 version.

I don't have the 'choose version' button nor the PS4 icon in my library thumbnail.

Just to confirm, I own and purchased the physical PS5 edition of EA FC 24.