My 11 year old younger brother is being blocked from using online services (including Ultimate team) on EA FC 24 on PS4.When he tries to log on the following message appears:"Online service is disabled on your Account for PlayStation Network due to parental control restrictions. See ea.com/unable-to-connect for addition information".We have gone on the "parent" account and removed any restrictions for his account, and he is still not able to get into ultimate team.We also talked to Sony, and they said to ask EA.When I look on his PS4, it says that EA FC is on parental control level 5 (indicating an age rating of about 12 years old), which is not correct as far as I can tell, so might it be that the game is coded incorrectly on the PS4? Has anyone else had this problem, and can anyone from EA please help us out here?We are from, and live in Norway if that helps.

@ArcadeHustle Yeah, of course. But he should have access to UT. He had/has access to FUT on FIFA 23, so very strange that he can access UT on FC 24

@EA_Aljo This is certainly the case for FIFA23 and FIFA22This is not the case for EAFC24 however.The game is advertised on the PS Store as a PEGI-3 game yet it cannot even be LAUNCHED on PS4 unless the child account is set to an age restriction level of 12+Even if parental controls are relaxed completely, this does not allow a child to play any of the online aspects of the game. Again, this is not the experience with FIFA22 or FIFA23.EA Sport FC24 is NOT following the PlayStation 4 parental controls.

I am having the same issues.This needs to rectified immediately.I have relaxed all parental controls and still its not working for my son the game is rated a 3 and therefore should have access at aged 11.he has also not received any of his rewards!!

We have the exact same issue. My 9 year old just wants to play ultimate team and he can't. Surely we should be allowed to at least overrule the restriction as a parent if we choose to let them play. This is crazy and my son just isn't interested in playing without ultimate team.

Same issue here. My son can’t even update the squads since online services are restricted. This pretty much bricks the game. What’s the bloody point of spending all this money on a game when basic features are restricted based on nonsense reasons?

Online service disabled on your account due to parental control

49 Replies

ArcadeHustle
2 years ago
@Albino-Fish00 11 is very young, at least disable voice chat if there is any.
Albino-Fish00
2 years ago
@ArcadeHustle Yeah, of course. But he should have access to UT. He had/has access to FUT on FIFA 23, so very strange that he can access UT on FC 24
SENlSTR
2 years ago
@Albino-Fish00 If his overall account is for his actual age, this could be an arbitrarily be something to prevent unwanted purchases. A few companies have been hit hard in courts because of how predatory the game's purchases are. This is also why Belgium has flat out banned FUT for their country as seeing the packs are labeled as Gambling.

If other countries started following suit and the Government finally steps up to Micro Transactions, they these packs/loot boxes or whatever you want to call them will be hit hard and actually force games to get rid of them all together. It's possible that these lawsuits that have been happening will start on this eventually, and it needs to happen.

And this would actually be good for gaming as it will force games to be released completed and not in the state that 90% of games being released. For instance, Call of Duty, Battlefield, and many other AAA games in the past few years have been released broken as all can be. They all have Microtransactions. Baldur's Gate 3? Not a single Microtransaction and it broke records. Notice the trend....
EA_Aljo
Community Manager
2 years ago
Hello, @Albino-Fish00

Child accounts are restricted from online play if they are under the age of 13. You can find more information on this here.
SENlSTR
2 years ago
@EA_Aljo Yep, thought there was restrictions based on age of the account holder. And parents will just create accounts for children and not restrict this and cry foul when something happens that wasn't suppose to, but the company can be protected by their TOA when they signed up. Thank you for showing where that article is.
EA_Aljo
Community Manager
2 years ago
@SENlSTR

You're very welcome. If you have any other issues, please let us know.
freshies123
2 years ago
@EA_Aljo
This is certainly the case for FIFA23 and FIFA22
This is not the case for EAFC24 however.
The game is advertised on the PS Store as a PEGI-3 game yet it cannot even be LAUNCHED on PS4 unless the child account is set to an age restriction level of 12+
Even if parental controls are relaxed completely, this does not allow a child to play any of the online aspects of the game. Again, this is not the experience with FIFA22 or FIFA23.
EA Sport FC24 is NOT following the PlayStation 4 parental controls.
wolvesrock970
2 years ago
I am having the same issues.
This needs to rectified immediately.
I have relaxed all parental controls and still its not working for my son the game is rated a 3 and therefore should have access at aged 11.
he has also not received any of his rewards!!
wolvesrock970
2 years ago
This wasn't the case on FIFA 23!!!!
CWill911
2 years ago
We have the exact same issue. My 9 year old just wants to play ultimate team and he can't. Surely we should be allowed to at least overrule the restriction as a parent if we choose to let them play. This is crazy and my son just isn't interested in playing without ultimate team.