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Albino-Fish00's avatar
2 years ago

Online service disabled on your account due to parental control

My 11 year old younger brother is being blocked from using online services (including Ultimate team) on EA FC 24 on PS4.

When he tries to log on the following message appears:

"Online service is disabled on your Account for PlayStation Network due to parental control restrictions. See ea.com/unable-to-connect for addition information".

We have gone on the "parent" account and removed any restrictions for his account, and he is still not able to get into ultimate team.

We also talked to Sony, and they said to ask EA.

When I look on his PS4, it says that EA FC is on parental control level 5 (indicating an age rating of about 12 years old), which is not correct as far as I can tell, so might it be that the game is coded incorrectly on the PS4? 

Has anyone else had this problem, and can anyone from EA please help us out here?

We are from, and live in Norway if that helps.

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