Ps4 version download on Ps5

@289a12de1e1639ba Hey, so that is not an error. If the option for a dual version is not there, you don't have access to it. All of the info we have on this will be located Here.

Cheers!

Understood, although it is a digital copy of FC 24 not a dic version 

Additionally anything that says otherwise is not included in the information provieded

@289a12de1e1639ba So the dual entitlement is based on the actual purchase itself and not so much if it was physical or digital. Its based on that specific purchase. Not all are dual entitlements. We cant see your account so you can contact support so they can check or the retailer but if you go into the store, and look up the game, and it doesn't show both, it is not both.

How do I contact EA support on this, the website is sending me in circles

@EA_Shepardhow is this possible? Many users have the same problem, even those who bought the bundle directly from Playstation. At the time of redemption it was clearly stated for PS4 & PS5, otherwise I wouldn't have redeemed the game. In the terms and conditions it is explained that you can play on both consoles, not that you have to buy a specific version that contains both.

@289a12de1e1639ba Try the following 

• Select the EA App
• Select one of the account issues like I cannot log in
• You may get a pop-up that says login and get faster help
• Select Continue without logging in
• This should give you the chat/email option

@SimoS_2008 Im afraid that is something that you have to discuss with the retailer as we don't have the ability to change it. If the version you purchased, does not have the option to install either or, that version of the game purchased does not support it. 

I’m having this issue. Brought the ps5 digital download (says it can be used on ps4 too). Downloaded to ps5. All fine. Will not let me download to ps4. Complained eventually to ea twice and they’ve said it’s a global issue that they are trying to fix with no time scales!