Can't claim Season Progress Reward
Product: EA SPORTS FC 24
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your Gamertag/PSN ID/Switch ID? Willy_Kh
Which mode has this happened in? Ultimate Team™
Which part of the mode? Champions
Which part of it? Finals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 12/11/2023
What time did you see the bug? (HH:MM AM/PM) 02:28 AM
What is your time zone? EET (ART) - GMT + 2:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Claim the last level reward in Season Progress before the rest, and then the unclaimed rewards will be dimmed and considered claimed as season is complete
What happens when the bug occurs? I claimed the rewards in different order Kept claiming the rest (Level 22 to Level 25) and left Level 21 unclaimed .. and then after i claim Level 26, the unclaimed reward of Level 21 was dimmed ! Marked as claimed and season marked as complete
What should be happening instead?
So I skipped claiming Level 21 (+83×20), kept it till i exchange a bunch of untradable players
Kept claiming the rest (Level 22 to Level 25) .. and then after i claim Level 26, the unclaimed reward of Level 21 was dimmed !
All levels now marked as claimed probably because Level 26 was the last one
You can see how it was available in this video right before claiming the last reward of the season: 👇
Ok I think I found the issue, it's an interface thing
When i opened the Web App today i figured it out
So on PS, the reward page 5/6 ends with Level 25 reward, and then when you navigate to page 6/6 it only has one reward (Level 26) so the Interface just brought the previous rewards again to the list just to maintain UI i guess
That's why i thought I didn't claim Level 21, but actually it's not, it's just Level 25 reward was queued in both pages 5/6 & 6/6
I think if you open the first minute of my video, and then check the season progress from the mobile app or the web app, you will understand why we are confused
