Yes, you need to address this high ping time with your internet provider, you can read up a bit more on how high ping times can affect online gaming in the article here: https://help.ea.com/en/help/connection-quality/explaining-ping-in-your-game/
Community ManagerIf swapping over to a hard-wired connection doesn't help, you'll want to reach out to your internet service provider and have them take a look at your connection to see what's causing this ping time for you.
So if the Internet connection if its better the game will work
Community ManagerYes, you need to address this high ping time with your internet provider, you can read up a bit more on how high ping times can affect online gaming in the article here: https://help.ea.com/en/help/connection-quality/explaining-ping-in-your-game/
I tried accessing other ultimate team with other account it works but mine it doesn't also I can play pro club normally without having any proplem
Bro how sad, the EA rep just gave up on you. I have the same issue too - might as well get a refund for this POS game.
I'm having the same problem. I just bought the game (it's been about 3-4 days). But I bought the game for the Ultimate Team Mode. However, I cannot connect to the Ultimate Team servers in any way. I also checked my ping values, everything is normal and stable. In the Volta game mode, I can match with other players without any problems. but there is a different problem. Why can't I access Ultimate Team mode?
