Product: EA SPORTS FC 24Platform:PCPlease specify your platform model. Steam - PCAMD or Nvidia Model Number AMD Radeon 6800 XTEnter RAM memory size in GB 32Which mode has this happened in? Kick offHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Launching the gameWhat happens when the bug occurs? The game doesn't launch What should be happening instead? The game should launchI'm getting a DirectX error when starting FC24.Error says:"DirectX function "D3D12CreateDevice" failed with DXGI_ERROR_UNSUPPORTED ('The requested functionality is not supported by the device or the driver.').GPU: "AMD Radeon 6800 XT" Driver: 24.5.123.40.33.01-240508a1-403196C-AMD-Software-Adrenalin-Edition)"I've tried:Updating my Xbox controller firmwareReinstalled graphic drivers from scratch using DDUReinstalled the gameFix the EA AppChanged the FC24 settings folder nameChanged regeditComputer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography to d1eb246e-6243-4460-a88e-5d4e52b1ef6bNothing has worked.Does anyone have this problem as well?

Hi guys , i have the same problem , at the moment the only real solution that i found to be working is installing AMD PRO drivers / the old amd software , i contacted amd aswell , because it s since the last patch that fc24 isnt working anymore

@maskerpat I also have this problem, have been playing perfectly fine until this morning where it happened out of the blue. Won’t even let me start the game before it crashes. Tried all of the above and also didn’t workPlease let me know if you find any fixes for this!

Hi All,I have installed FC24 on Windows 11 pro and i have always the same problem with DirectX at the beginning (When it boot).I have already tried tis : * reinstall Game.* Reinstall Direct x* My graphics card is up to date.* Windows is up to date.* i have tried to clean the cache.* tried to start the game in a windows (no full screen)Always the same problem at startup. No problem with Fifa 23.Do you have a idea of what i can do ??Thanks for your help.PS : screen capture in attach ;-)

@CheezNToast got the same problem since I downloaded the newest graficcard patch via adrenalin software.Did you update your graphics driver as well?

I have played the game on the new updated graphics drivers since they released, only today has the issue started. I tried reinstalling the drivers, didn’t work.

"DirectX function "D3D12CreateDevice" failed

13 Replies

alainthekiller
11 months ago
Hi All,
I have installed FC24 on Windows 11 pro and i have always the same problem with DirectX at the beginning (When it boot).
I have already tried tis :
* reinstall Game.
* Reinstall Direct x
* My graphics card is up to date.
* Windows is up to date.
* i have tried to clean the cache.
* tried to start the game in a windows (no full screen)
Always the same problem at startup. No problem with Fifa 23.
Do you have a idea of what i can do ??
Thanks for your help.
PS : screen capture in attach ;-)
CheezNToast
11 months ago
@maskerpat I also have this problem, have been playing perfectly fine until this morning where it happened out of the blue. Won’t even let me start the game before it crashes. Tried all of the above and also didn’t work

Please let me know if you find any fixes for this!
dxzxpti0n
11 months ago
@CheezNToast got the same problem since I downloaded the newest graficcard patch via adrenalin software.
Did you update your graphics driver as well?
CheezNToast
11 months ago
I have played the game on the new updated graphics drivers since they released, only today has the issue started. I tried reinstalling the drivers, didn’t work.
EA_Pulsar
Community Manager
11 months ago
Hey all,

Have you also tried to do a clean install of your drivers? Make sure to try that and check if Windows is fully updated.
ICryEvery1sTear
11 months ago
Did the DDU thing and the game crashes all the time. Maybe time to unisntall?
EA_Pulsar
Community Manager
11 months ago
In addition to the steps listed above, you can also delete the existing settings file from the Documents->EASFC24 folder and then launch the game.
CheezNToast
11 months ago
@EA_Pulsar Which settings file do I delete in the documents?
EA_Pulsar
Community Manager
11 months ago
You can delete the whole settings folder, as it will only reset the in-game settings that have been created before.
silviuxxx1
11 months ago
Hi guys , i have the same problem , at the moment the only real solution that i found to be working is installing AMD PRO drivers / the old amd software , i contacted amd aswell , because it s since the last patch that fc24 isnt working anymore