@Hououin0Kyouma Heres a solution to the live chat issue I found:
THIS ACTUALLY WORKED ! I was able to talk to someone in live chat by going to the help page, selecting a random game (mine was Jedi fallen order) and select being an issue with my account until the live chat box showed up at the bottom. at this point, I wasn’t really optimistic that I could get to someone because I had already been stopped at this page before due to the dropbox, not allowing me to select what consul I was on. but this time it actually worked and I was able to select I was on PC and from there on actually talk to a real person and get my account back.
hopefully this helps someone