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EnderAlfUltmate's avatar
EnderAlfUltmate
Rising Newcomer
2 days ago

Unable to connect to FC 24 servers

Hi! I haven't been able to play FC 24 on my Xbox One for the last two days. I get the error message saying that I lost the connection to the Internet and I am not able to connect to the FC24 servers.
I have tried everything recommended on the forums, including rebooting the modem and restarting the Xbox, but nothing works.
Other profiles work correctly on the same console, which leads me to believe there's something wrong with my profile.

Thanks in advance for any help you may provide.

Best regards.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there. Thanks for reaching out. Let's make sure you're properly power cycling your equipment. Please follow these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again


    If that doesn't help, try clearing the alternate MAC address with these instructions:

    1. Close the game  and go to the Xbox settings
    2. Go to Network settings
    3. Choose Advanced Settings
    4. Select Alternate MAC Address and hit Clear


    Let me know what happens. Thanks!

     

     

  • Hi! Thank you for the follow up.
    I tried both suggestions, but any of them worked.

    What I did was to disable the 2FA and it worked. Although, it doesn't sound like the best solution.

    Now, I'm trying to understand why the 2FA is messing with the connection.

    Best regards.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Thanks for trying those suggestions. Are there specific modes that aren't working or is this happening when you load into the main menu? Can you get a screenshot of the error?

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