Community ManagerHello, everyone. Since we're not aware of any issues currently, we need to keep connection troubleshooting in mind. Once again, if you can run the Connection Quality Report and capture screenshots of the overall score and match history, that would be a big help. Also, as I mentioned previously, a video with the input overlay showing is also important. Make sure you note what platform you're playing on and if a wired or wireless connection is being used.
These links provide some assistance with troubleshooting -
http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic
https://help.ea.com/en-us/help/faq/problems-playing-online
Input lag can also be related to the HDMI cable you're using. It should be a premium cable. Especially if you're on Xbox Series S/X or PS5. Disabling V-Sync on monitors also helped in the past.
You can also try alternate DNS settings. Those instructions for PC are here.
For Xbox, go to the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
For PlayStation, see the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
It's been 6 days since the game was released, and EA still hasn't come up with a solution. This issue should not have happened in the first place because we don't pay extra money for early release to become beta testers. What a lazy response to say not aware and give an NPC solution while 100+ players complain they face the same issue.
Here my gameplay: https://youtu.be/b4Ru9yY6jQI?si=aSOUAiO6UssQ3_Gz
here my score, game totally unplayable
I have a huge delay with ps5 and offline game!!!
Any advice???
Guys, forget it, they won’t report anything. I am literally wired directly to my router and its still showing a poor connection and all, when everything else works. Including 23 clubs. Its an EA problem that they don’t want to face. We are consumers of a product, with an expectation that the product works. The product is faulty. We have every right to have a refund and ultimately this has killed clubs for me and my friends for the time being, which is so frustrating. EA don’t care, they want their money. Just get a refund guys because having worked in tech support before, i know when to report issues or major incidents based on reports and if troubleshooting doesn’t resolve. We have evidence that nothing is fixing it and these guys still won’t report the issue to the dev team as a major incident, when it truly is.
