Hello,For some reason every time I complete a match it disconnects me from ultimate team, my WIFI is fine and I can reconnect into ultimate straight away.Can anyone help ?

@EA_DarkoIt is not an internet connection issue as we are all (based on the numerous posts/threads created) able to get into and play complete games (squad battles, rivals, friendlies) but it is post game that the issue appears.This issue doesn't occur however for moments challenges and the transfer market is fine too. Also there is no issue connecting to and playing games on clubs. This really needs to be looked into, as ultimatley we have paid extra to have the early access (along with the additional bonuses) yet are unable to make use of this.

@EA_Darko This has not answered the question. People get kicked after each game with the message connecting to Ultimate Team is not possible at the moment. You will now be returned to the Main Menu. There are literally 1000s of people telling you of the same issue. It’s nothing to do with connection as it is happening to my sons account and not mine and we have two copies of ultimate edition. This needs sorted asap or I want my money back. It’s went on for several days now.

@EA_Darko Hi, me and my friend was going into friendlies and leaving just after we scored a goal from about 19:30 to 22:00 last night to finish the bronze and silver objectives. Tbh i expected that there would maybe be someting in the game that would tell us to stop that but it never did, so we kept going until this issue starting happening to me, and me only, not my friend.I have a wired internet connection with the speed of about 500 Mbps, so speed of the internet is definitely not the issue here.I woke up today and expected the game to be back to normal and didnt think anything of it. Claimed my rivals rewards, and then jumped into a squad battles game to try to finish the objectives before i could do the rest with my friend later. I connected to the game just fine, played the entire game without issues, and then at the end when it was done i get the message "cant connect to ultimate team" (or something like that) and get sent back to the main menu, i dont get my rewards from the match and it says that i forfeited the game.After this first game i decided to delete the game, restart my PS4 and my router, download the game again, and i tried another squad battles game. The exact same thing happened.If this is still a connection issue i dont even know what im supposed to do so if you could give me some spesific tips and not reroute me to a support page that would be much apreciated.If the problem is that we left to many matches early (about 60) then tbh thats pretty bad from you guys at ea to not allow it, or give some kind of warning before the game just is unplayable. I suspect that its still a connection issue since it only happend to me and not my friend but i dont understand what it could be since I didnt have this problem until yesterday in not only fc24 but any fifa before this.If it isnt a connection issue i think that you guys maybe should look this up, since a lot of people are clearly struggeling with this issue.

Thousands are getting this message including me. Despite what the message says, its not a connection issue, its a problem with too many matches getting played in a short window of time. I've wasted so much time completing matches for this error to come up. DNF when you come back on means you also get punished for their error as you now get less coins per game, if it actually completes. I'm in the process of asking Microsoft for a refund.

@SebMorris11 hey dude, i have the same error. did you find a fix yet?

EAFC24 Disconnecting after every game

16 Replies

HiImJolicous
2 years ago
@SebMorris11 hey dude, i have the same error. did you find a fix yet?
XiXmitchellXix
2 years ago
@SebMorris11 Did you find a fix mate? Got the same issue here
XiXmitchellXix
2 years ago
Did you find a fix? Mines doing it aswell
EA_Darko
Community Manager
2 years ago

Hey all, if you are having issues with your connection, then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Darko
TUBSON1977
Seasoned Novice
2 years ago
@EA_Darko This has not answered the question. People get kicked after each game with the message connecting to Ultimate Team is not possible at the moment. You will now be returned to the Main Menu. There are literally 1000s of people telling you of the same issue. It’s nothing to do with connection as it is happening to my sons account and not mine and we have two copies of ultimate edition. This needs sorted asap or I want my money back. It’s went on for several days now.
EA_Darko
Community Manager
2 years ago
Everything in this thread points to connection issues @TUBSON1977, please try the steps shared above.

Darko
salv1987
2 years ago
Thousands are getting this message including me. Despite what the message says, its not a connection issue, its a problem with too many matches getting played in a short window of time. I've wasted so much time completing matches for this error to come up. DNF when you come back on means you also get punished for their error as you now get less coins per game, if it actually completes. I'm in the process of asking Microsoft for a refund.
BjornKooyenga
2 years ago
Same issue here. Please do something about this quickly. Ive spend extra money to play the game early, but i am not able to play any games now. A compensation should be appriciated.
SuitUp44
2 years ago
@EA_Darko

It is not an internet connection issue as we are all (based on the numerous posts/threads created) able to get into and play complete games (squad battles, rivals, friendlies) but it is post game that the issue appears.

This issue doesn't occur however for moments challenges and the transfer market is fine too. Also there is no issue connecting to and playing games on clubs.

This really needs to be looked into, as ultimatley we have paid extra to have the early access (along with the additional bonuses) yet are unable to make use of this.
TUBSON1977
Seasoned Novice
2 years ago
@EA_Darko Apologises, however that is yet again a lazy reply and inaccurate as you can see by the other posts and responses. As I have said before, my son and I both have the game on separate consoles. We are both using the same internet connection and his ping is actually better than mine but he is still having this issue. I have sent a separate email and opened a case as this is unacceptable only a few days into a new release. Promise me this will be looked into and not put down to connection issues with the below trouble shooting basic and what we will have all done. The trouble shooting offers little in terms of resolution.