Forum Discussion
2 years ago
Hi All
What worked for me was the following:
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
Then you will need to clear the cache of the epic games app
- In the lower right corner click on the arrow pointing up (the chevron)
- Right-click on the Epic icon in the pop up window
- Select Exit
- Press the Windows key and tap the R key, this will open a run window
- Type %localappdata%
- Press the Enter key, this will open File Explorer
- Open the EpicGamesLauncher folder
- Open the Saved folder
- Right click and select delete on:
- webcache
- webcache_4147
- webcache_4430
There may only be one or two of the files present
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