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RuslanB's avatar
RuslanB
Seasoned Hotshot
1 year ago
Solved

FC 24 game no longer starts! Although everything was working fine last night.

Until yesterday evening (02/20/2024 20:00 GMT) the game started and worked fine, I played without any problems for about 3 weeks.

But the game intentionally froze in some menus, and I exited it via Alt+F4. 

After 1.5 hours I tried to start the game again, but it doesn't start again until now (it's been over a week since then)!

The game was purchased through Steam. I start the game, first EA App automatically starts, then EA Anti-Cheat, but after the check is over nothing happens — no game window, no icon in taskbar! No errors are displayed.

At the same time in Steam and EA App is displayed that the game is running, as well as in the Task Manager are running as processes EA App and EA Anti-Cheat, and FC24.exe.

I have already tried many troubleshooting, but nothing below has worked:

  1. I have run the game's "File Integrity Check" several times in Steam;
  2. I have tried manually updating EA App and EA Anti-Cheat;
  3. I completely uninstalled EA App and EA Anti-Cheat and reinstalled them;
  4. I've already reinstalled the video card driver twice to the latest version;
  5. I checked the PC for viruses;
  6. I disabled absolutely every background application that can be disabled before tried to run the game;
  7. I have tried deleting the FC 24 folder in My Documents;
  8. I checked the update log to see that Windows hasn't received any updates since the last successful launch of the game;
  9. I configured to run with administrator privileges to all executable files on the EA app directory according to these instructions, and also for FC24.exe;
  10. I have already tried and complete uninstallation of the game with cleaning all remaining folders and registry cleanup, followed by reinstalling the game again;
  11. I used both of the following commands in Terminal to restore system files and component storage: sfc /scannow and Dism /Online /Cleanup-Image /RestoreHealth;
  12. I've reset all the Windows Firewall settings and tried changing the network type;
  13. I have installed all possible certificates for both files (EAAntiCheat.GameServiceLauncher.exe and EAAntiCheat.GameServiceLauncher.dll) according to these instructions;
  14. I tried disabling "Optimizations for windowed games" in Windows settings.

I would like to point out that between the time when the game last started and worked and when it stopped working, I did nothing on the PC, I did not reconfigure anything, no Windows updates came. Just out of the blue the game stopped starting so far! Screens of all applications attached.

P.S. Sorry that some part of the screenshot shows in Ukrainian, but I've attached that so you can verify that it says FC24 is already supposedly running. But it isn't…

  • Yay! I think I may have found the solution:
     
    The game started to run after I turned on "Disable Full screen Optimization" in FC24.exe properties!
     
    Although I had already tried to disable this "optimizations" in Windows Preferences before, and it didn't work.
     
    Only one thing is frustrating: in order to solve this problem, it took me VERY MANY hours to complete the previous 14 attempts to solve the problem; to talk in EA chat with two different technical support consultants; to write messages here on the forum… And nobody told me that the problem with launching can be solved in a couple of seconds by enabling only one checkbox in the file properties!

9 Replies

  • RuslanB's avatar
    RuslanB
    Seasoned Hotshot
    1 year ago
    Thanks, I did absolutely everything according to the instructions you gave me a link to. 
     
    After that the game started up. I even played one online match to test it. Quit the game. A couple hours later I tried to start again - everything is the same as before, i.e. it doesn't work! At the same time in Task Manager FC24.exe is displayed as running, Steam also shows that the game is running. Even in EA App my time in the game is counted. But there is no game window and the game is not actually running!
  • RuslanB's avatar
    RuslanB
    Seasoned Hotshot
    1 year ago

    I want to add that I have already tried and complete uninstallation of the game with cleaning all remaining folders and registry cleanup, followed by reinstalling the game again - nothing changed, fc24.exe is running, but the game window is not on the screen!

  • RuslanB's avatar
    RuslanB
    Seasoned Hotshot
    1 year ago

    Supplementing, what else I've tried to do:

    11. I used both of the following commands in Terminal to restore system files and component storage: sfc /scannow and Dism /Online /Cleanup-Image /RestoreHealth;

    12. I've reset all the Windows Firewall settings and tried changing the network type;

    13. I have installed all possible certificates for both files (EAAntiCheat.GameServiceLauncher.exe and EAAntiCheat.GameServiceLauncher.dll) according to these instructions;

    14. I tried disabling "Optimizations for windowed games" in Windows settings.

    Nothing has changed... The game seems to be running, but there is no game window or icon on the taskbar.
     
    By the way, if you click "End Game" in Steam, then in Steam itself (and in EA App too) it appears as closed, but in Task Manager the processes FC24.exe and EA Anticheat are STILL RUNNING!
  • RuslanB's avatar
    RuslanB
    Seasoned Hotshot
    1 year ago
    Yay! I think I may have found the solution:
     
    The game started to run after I turned on "Disable Full screen Optimization" in FC24.exe properties!
     
    Although I had already tried to disable this "optimizations" in Windows Preferences before, and it didn't work.
     
    Only one thing is frustrating: in order to solve this problem, it took me VERY MANY hours to complete the previous 14 attempts to solve the problem; to talk in EA chat with two different technical support consultants; to write messages here on the forum… And nobody told me that the problem with launching can be solved in a couple of seconds by enabling only one checkbox in the file properties!
  • Ive been experiencing the same problem where do you find the 'optimizations for windowed games' in the files properties i cant seem to find it?

  • RuslanB's avatar
    RuslanB
    Seasoned Hotshot
    1 year ago

    @Equinoxx1308, I have Ukrainian localization of Windows and I don't know how this menu item is called correctly in the English version.

    Just right-click on FC24.exe, then open file properties, then go to the 2nd tab (Compatibility), and there it is the next option after the 640x480 screen resolution.

  •  also had the similar issue with FC24 (EA App) and tried out all the mentioned solutions but nothing worked 

    I went with the following approach


    1.disabled the antivirus

    2.disabled the firewalll

    After doing that, FC24 launched 

    I allowed the file \EA Games\EA SPORTS FC 24\FC24.exe on the firewall and excluded it from the antivirus scan. Somehow the game is currently launching without any issues.

    Will continue tryiing it out and i hope this solved the issue.

  • KC_13579015's avatar
    KC_13579015
    Seasoned Newcomer
    1 year ago

    I found a different way to fix the game but lets see for how long it will work...

    First off I bought the game on Steam and installed it. So here the steps:

    1. Launch EA app
    2. Notice FC 24 is not listed on the left hand panel
    3. Start the game from Steam and EA app will show some error message
    4. Restart EA app
    5. The game should be listed on the left hand panel
    6. Launch the game from EA app

    Note: The first time the game crashed. Started it second time and it worked fine.

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