Game Crash Dump Analysis FC24 Related To Direct X

This section of the crash dump analysis provides more details about the exception that occurred during the crash. Let's break down the information:

1. Exception Details:

   • The exception code is c0000005, which corresponds to an access violation. This means that the program attempted to read from or write to a virtual address for which it did not have the appropriate access.

2. Exception Address:

   • The instruction causing the exception is at address 00007ff8ff413454, which is within the dxgi!CD3D12Device::EnsureChildDevice function.

3. Registers and Memory State:

   • The .ecxr (Exception Context Record) section provides the state of the processor registers and memory at the time of the exception. It shows the values in registers like rax, rbx, rcx, etc., and the contents of the stack.

4. Attempted Memory Access:

   • The error occurred while attempting to read from the memory address 0000000000000000.

5. Process Information:

   • The process name is FC24.exe, indicating that the crash happened within the game process.

6. Error Code:

   • The error code (NTSTATUS) 0xc0000005 indicates the nature of the error: an access violation.

In summary, the game crashed due to an access violation in the dxgi.dll module, specifically within the CD3D12Device::EnsureChildDevice function. This could be caused by various factors, such as corrupted game files, graphics driver issues, or incompatibility with the current system configuration.

Seconding this, I have the exact same error in my crash dumps

SYMBOL_NAME:  dxgi!CD3D12Device::EnsureChildDevice+e4

MODULE_NAME: dxgi

IMAGE_NAME:  dxgi.dll

STACK_COMMAND:  ~27s; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_POINTER_READ_c0000005_dxgi.dll!CD3D12Device::EnsureChildDevice

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  10.0.22621.2506

FAILURE_ID_HASH:  {df17ab86-98f8-7697-ca8f-93006ed2fa67}

Followup:     MachineOwner

I started having this issue in the span of a couple hours. I turned off the game, then when I tried launching it again it would go through the AC procedure, open a black window and then crash after a second or so and return to the EA App. An important thing to mention is that no Windows or driver updates had happened in the meantime that I could tell. In fact, the computer was turned on the whole time in between.

Since then I've tried a number of solutions in these forums and nothing has worked. Earlier I reinstalled Windows (fortunately this partition is just for games) and it still does not work. Hopefully EA sees these posts and gets some relevant information out of it. I'm attaching my dxdiag just in case.

That's exactly the same issue I have. I tried everything but didn't work, and I installed FC 24 in an older computer and it works. It's a problem of last Direct X 12 update. My dxgi.dll file on system32 folder is novemver 15th at 20:30, and I played last time that evening. So is this file the problem, but the file is fine because there are no errors and other games work fine in the same laptop. Is a compatibility issue I think. Hope in the next update it'll work again

Yes. In System32 folder, dxgi.dll last modification is nov 15th 2023 at 20:30, and last time I could play was that evening at 19:30. Since then, I have that problem. 

So I think I actually fixed this by updating my intel graphics drivers through the intel drivers and support assistant. The game seems to boot fine. Give it a shot and see if that does anything.

Edit: it seems to still be unstable, I was going around the menus and suddenly crashed. But it's an improvement I guess?