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whiskeyooo
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7 months ago
Solved

Game crashes randomly

Product: EA SPORTS FC 24
Platform:Steam-PC
Please specify your platform model. Steam - PC
AMD or Nvidia Model Number NVIDIA GeForce RTX 4070 Ti
Enter RAM memory size in GB 32 GB
Which mode has this happened in? Career Mode
Which part of the mode? Manager Career
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? The game crashes randomly in various moments, sometimes it happens after even 10 minutes of playtime (playtime counted since the game has been launched), sometimes it takes 2-3 hours and then it crashes. There is no particular trigger, it happens in Career Mode, it already happened to me in various places: managing team contracts, interview before/after the game, during the match, so it is hard to tell how this problem can be reproduced.
What happens when the bug occurs? The game freezes for about 2-3 seconds, the sound is still playing, but the video is frozen, then crashes, then minidump is generated.
What should be happening instead? The game should be working fine.

Hello, so my game has been crashing very often since about a month, at first I thought it was just a "random crash", but it is happening again and again. I am playing only career mode, so this is the place in which the bug occurs, and it always end up with Access violation exception (decoded from mdmp file using WinDbg): 

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 0000000143aa6667 (FC24!GetDenuvoTimeTicketRequest+0x0000000000cbd5d7)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000201492a3788
Attempt to read from address 00000201492a3788

I guess that it is not strictly denuvo-related, since in other cases there are different functions or they are not demangled (since of wrong pointer accesses). I've collected all crashdumps that have occured since I started playing EA FC 24 and sorted them by error to various directories, leading to a one suspicion - there is surely some lack of tooling that detects NULL ptr dereferencing 🙂

.
├── APPLICATION_FAULT
│   ├── CrashDump_2024.07.21_09.10.13.089.mdmp
│   ├── CrashDump_2024.07.21_09.10.14.432.mdmp
│   ├── CrashDump_2024.07.30_18.44.56.488.mdmp
│   └── CrashDump_2024.07.30_18.44.57.715.mdmp
├── INVALID_POINTER_READ
│   ├── CrashDump_2024.08.01_18.26.35.304.mdmp
│   ├── CrashDump_2024.08.01_18.26.36.622.mdmp
│   ├── CrashDump_2024.08.02_00.12.57.516.mdmp
│   ├── CrashDump_2024.08.02_00.12.58.738.mdmp
│   ├── CrashDump_2024.08.02_17.58.35.398.mdmp
│   ├── CrashDump_2024.08.02_17.58.36.695.mdmp
│   ├── CrashDump_2024.08.02_22.09.07.466.mdmp
│   └── CrashDump_2024.08.02_22.09.08.681.mdmp
├── INVALID_POINTER_READ_ONE_BIT
│   ├── CrashDump_2024.08.02_01.12.31.090.mdmp
│   └── CrashDump_2024.08.02_01.12.32.339.mdmp
├── INVALID_POINTER_WRITE
│   ├── CrashDump_2024.08.02_00.42.07.455.mdmp
│   ├── CrashDump_2024.08.02_00.42.08.730.mdmp
│   ├── CrashDump_2024.08.02_17.47.57.841.mdmp
│   ├── CrashDump_2024.08.02_17.47.58.976.mdmp
│   ├── CrashDump_2024.08.03_16.49.12.027.mdmp
│   └── CrashDump_2024.08.03_16.49.13.167.mdmp
├── NULL_CLASS_PTR_READ
│   ├── CrashDump_2024.07.31_18.42.23.096.mdmp
│   ├── CrashDump_2024.07.31_18.42.24.318.mdmp
│   ├── CrashDump_2024.07.31_18.42.24.527.mdmp
│   ├── CrashDump_2024.07.31_18.42.24.738.mdmp
│   ├── CrashDump_2024.07.31_18.42.24.952.mdmp
│   ├── CrashDump_2024.07.31_18.42.25.271.mdmp
│   ├── CrashDump_2024.07.31_18.42.25.647.mdmp
│   ├── CrashDump_2024.08.03_17.06.52.240.mdmp
│   └── CrashDump_2024.08.03_17.06.53.352.mdmp
├── NULL_CLASS_PTR_WRITE
│   ├── CrashDump_2024.07.29_18.55.55.117.mdmp
│   └── CrashDump_2024.07.29_18.55.56.354.mdmp
└── SOFTWARE_NX_FAULT_TRUNCATED
    ├── CrashDump_2024.07.28_01.13.33.861.mdmp
    └── CrashDump_2024.07.28_01.13.35.065.mdmp

I have no idea how to proceed, since:

1. I verified the integrity of all files

2. Updated all drivers

3. Reinstalled the game

This problem also happened on my other PC which was running completely different setup (GTX 1070 + 16GB RAM), sadly I do not have crashdumps anymore ☹️

I'd love to upload all minidumps to make the investigation easier, but sadly this website does not accept either .zip or .mdmp files, so I could send them to some email additionaly.

  • EA Sports is officialy dead and they don't give a damn * about customers, topic solved by removing this trash game from my PC.

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