Game crashes when press RT

Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. Epic - PC
AMD or Nvidia Model Number nvidia rtx 4060
Enter RAM memory size in GB 32
Which mode has this happened in? Ultimate Team™
Which part of the mode? Friendlies
How did you play? Play A Friend
Which version? Classic Match
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 04/13/2024
What time did you see the bug? (HH:MM AM/PM) 5:55 PM
What is your time zone? EAT - GMT + 3:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? when im try to play with my friends and check to who is online ı press RT but everytime game is crashing and closing.
What happens when the bug occurs? game is closing.
What should be happening instead? ı could see my friends.

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For about 2 months, whenever I want to look at my friends in the main menu or ultimate team and press RT, the game crashes and closes. This also happens in online friendship games.