Game problem

Question

Product: EA SPORTS FC 24Platform:PlayStation 5Please specify your platform model. Sony PlayStation 5What is your Gamertag/PSN ID/Switch ID? A-tx89Which mode has this happened in? Ultimate Team™Which part of the mode? ChampionsWhich part of it? FinalsCan you tell us the date (MM/DD/YYYY) that you saw the bug? 3/1/2025What time did you see the bug? (HH:MM AM/PM) AM PM What is your time zone? EAT - GMT + 3:00How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? i dont know how to find it i need help with that.What happens when the bug occurs? it will slow everything is on and i cant use playstation. it will kick me out of the game. any game mood it will kick me out. i changes the internet company two times and this problem has nothing to do with the internet the problem is from the game it self.What should be happening instead? not kick me out of the game and not freezing the game ‌please i need help with this . i need help with the game. i spend so much money for the game and the equipment that i bought and nothing is helping. i need a solution for this problem as soon as possible.

sanket_360 · Answer

@ammarcr7tx how are you connecting your internet to your console? using wifi or LAN cable?

ammarcr7tx · Answer

@sanket_360 i used LAN cable and my internet great i dont have any problem i dont know what the problem for this weak i cant play when i start playing game kick me out after 20 minutes

sanket_360 · Answer

@ammarcr7tx Is this happening only this week or before too?
game kick you out after 20 minutes in all matches or randomly anytime?
have you check EA's connection quality report about your match history? (although it is not accurate but gives you fair idea)
have you try rebooting your router?

ammarcr7tx · Answer

almost a week and&nbsp;randomly anytime I change 2 Internet company and my net it’s great and fast.How can i check&nbsp;connection quality report

sanket_360 · Answer

@ammarcr7tx before a week you never had this issue?
great and fast internet is not useful in fifa, it requires stable connection.
you can check connection quality report here - https://help.ea.com/en/ea-connection-quality-report/
on left hand side, you have option to check match history.

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Game problem

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