Forum Discussion

AW_TREBECK's avatar
AW_TREBECK
2 years ago
Solved

Unable to connect, platform client.

I was logged on and playing online for EA FC 24. Left ultimate team open and running, came back 20 minutes later and said I lost connection.

I have been unable to reconnect for 2 hours now, while all my friends on Xbox are on and currently playing. I am getting this message every time: 

“Unable to connect to the EA servers. Please check your internet connection, make sure the Platform Client is online and try again.”

I have restarted console, set up DNS to Google, cleared cache, cleared persistent storage, have an open nat type, restarted modem/router, uninstalled and reinstalled the game, cleared saved data for the game, and hard reset my Xbox, all to no avail.

I can’t even open a new case on EA help. Please help!!!

technical issues
  • EA_Pulsar's avatar
    EA_Pulsar
    2 years ago

    Hello everyone,

    Thank you all for your reports. Our team has investigated the issue and determined that it was caused by a local ISP problem. Hopefully, this issue should have been resolved by now. If you are still experiencing difficulties connecting, we recommend trying an alternative network in the meantime if that's possible. 

60 Replies

  • fmendiet's avatar
    fmendiet
    2 years ago

    Hello Im trying to connect to FC 24 but it keeps saying:

    ” In order to access the inline features for this title you must be signed in to Play Station Network and you must be signed in to EA servers. See ea.com/unable-to-connect”

    it happens every time I try to log in. It does say I am connected to PSN and the wifi is fine. Not sure what to do.

  • fmart019's avatar
    fmart019
    2 years ago

    Same problem here. Last night I did leave an online (ultimate team) game unattended and forgot to turn off my console afterwards so I dont know if I got temporarily suspended or something.

  • jlew192's avatar
    jlew192
    2 years ago

    Me too, can't connect to EA servers. Something to do with Platform client or something

  • zohaters's avatar
    zohaters
    2 years ago

    Same here with Ps5,  I've beeb trying to connect for about an hour

  • AW_TREBECK's avatar
    AW_TREBECK
    2 years ago

    One of my buddies suggested it might be AT&T limiting my data usage, and that I might need to call them to unblock the EA server… thoughts?

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,761 PostsLatest Activity: 24 hours ago