Forum Discussion

BanditgreyWolf's avatar
BanditgreyWolf
2 years ago
Solved

Hi , i cant log into the companion app or the the web app

Hi i cant log on the companion app or web app its telling me EA Account server unavailable ‘ there was a problem connecting to the ea account server ive tried my friend account and it work perfectly...
technical issues
  • EA_LeonSK's avatar
    EA_LeonSK
    12 months ago

    Hey all,

    We got confirmation from our Team that the issue is now fixed. 

    We want to thank you all for the examples provided and your patience.

    LeonSK

BanditgreyWolf's avatar
BanditgreyWolf
2 years ago

When i asked the support they told me to poste on the forum as they dont know 😅

BreakJaNeck86's avatar
BreakJaNeck86
2 years ago

Great. As I said there is deffenitley something up with the servers as even on the account I can log in with I have issues. Hopefully they'll fix this today, not in a week or something.

  • EA_LeonSK's avatar
    EA_LeonSK
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    2 years ago

    Hey all, 

    We see that some of you tried to log in from another account and have been able to access it with no issues. It could be an issue related to the account, but to be sure, we suggest performing the following steps:

    Companion App

    • Remove the FC 24 companion App.
    • Perform a clear cache of your device.
    • Download and install the companion App and try to log in.

    Web App

    • Go to Settings > Sign Out.
    • Perform a clear cache of your browser (here is the guide for Google Chrome)
    • Try again to log in to the Web App.

    Let us know if the steps above helped you to fix the issue.

    • LetsPlay75's avatar
      LetsPlay75
      Seasoned Vanguard
      2 years ago

      Hi,

      I have cleared my cache and my issue still exists (kick out after opening a pack)

      There is still something wrong if you can login.  You cannot open packs effectively.  You get kicked out with 'login unavailable' after each pack.

      So its either,

      1. you cannot login.

      2.  if you can, you cannot open packs as it kicks you out after everyone opened.

      • BreakJaNeck86's avatar
        BreakJaNeck86
        2 years ago

        This is the problem on their end for sure. If you open a pack there is a message that there are problem with log in services and the team is working on it. 

    • BanditgreyWolf's avatar
      BanditgreyWolf
      2 years ago

      Hi nope its still doesn’t work for some account apparently 

      • EA_LeonSK's avatar
        EA_LeonSK
        Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
        2 years ago

        Last Update: The issue has been fixed

        Thanks for trying the troubleshooting steps; we're sorry to read they didn't help.

        Please share the following info so that we can report them to our Team for further investigation:

        • Main Platform: PlayStation/Xbox/PC
        • Account:
        • Date/Time error occurred: (Please add your Time Zone)
        • Region:
        • Error message shown:
        • Screenshot. 

        Thank you

        UPDATE: The issue is under investigation. Thank you for all the examples provided.

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,761 PostsLatest Activity: 2 years ago