Hey all,
We got confirmation from our Team that the issue is now fixed.
We want to thank you all for the examples provided and your patience.
LeonSK
Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? LendliceFD
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/17/2024
What time did you see the bug? (HH:MM AM/PM) 09:00 PM
What is your time zone? PST - GMT - 8:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Whenever I open a pack on the web app, no matter using a browser, including Chrome, Firefox, Brave, or using an IOS mobile app, it would be logged out and I would have to sign in again.
What happens when the bug occurs? When I open a pack, the web app will automatically log out, and I will have to sign in again.
What should be happening instead? The content of the pack should be displayed and should never be logged out.
That's the screenshot after a pack is opened
