I did not recieve my campaign player pick that i should have in rank 5

I went 11-9 in fut champions, however i did not recieve my campaign player pack 85+. I later find out that you have changed the rewards in rank 5 from a campaign pack 85+ to a campaign player pick 1 of 4, however i did not get the player pick either. Whenever i go into the game it says on the tab that i have 1 pack waiting for me but there is no pack when i get there, it also says on the companion app that i have a pack to open but when i go to open it there is no pack. How can i get my player pick?