Forum Discussion

242a81421f17cce's avatar
2 years ago

I haven't received my EA Play rewards in over 2 months

I have been an EA Play subscriber for a few months now and I was expecting to receive my rewards (FC points, TOTW1 Player, unlocked playstyle slot in Clubs and the items from the Nike promotion). However, they have not been added to my account yet. I tried contacting EA Support but they emailed me saying that they do not monitor my email address anymore and will not reply. I've had my EA account for over a decade and it is deeply disappointing that I have no fixes for my problem. I'd love to get some help from this forum.

2 Replies

  • EA_LeonSK's avatar
    EA_LeonSK
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    2 years ago

    Hey @242a81421f17cce2

    I read you're disappointed about not receiving the rewards for your EA Play Subscription. 

    The rewards you claim were not supposed to be released with EA Play. You can always check the rewards on the EA Play Members Benefits page.

    The rewards you mentioned were from Pre-ordering the Ultimate Edition of FC 24 or subscribing to EA Play Pro (PC - EA App Only). You can find all the details about preorder content Here.

    I hope we helped you to clarify the situation. Please feel free to reply if you need more info.

    LeonSK

  • hey I have one year of EA play pro and haven't received any of my EA FC 25 rewards even though all my friends have 

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